• Report: #268490

Complaint Review: Frys Electronics Fry's

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  • Submitted: Sat, August 18, 2007
  • Updated: Mon, December 22, 2008

  • Reported By:none California
Frys Electronics Fry's
10800 Kalama River Ave. Fountain Valley, California U.S.A.

Frys Electronics Fry's Violates Privacy and Civilian Law by Searching bags and Checking Reciepts, Also has POOR Customer Service, AVOID!! Ripoff Fountain Valley California

*Consumer Suggestion: receipt

*Consumer Comment: I don't have a problem showing my receipt

*Consumer Comment: I don't have a problem showing my receipt

*Consumer Comment: I don't have a problem showing my receipt

*Consumer Comment: I don't have a problem showing my receipt

*Consumer Comment: You ACTUALLY FOUND SOMEONE TO WAIT ON YOU IN FRYS LONG ENOUGH TO BUY SOMETHING?

*UPDATE EX-employee responds: Your Correct

*Consumer Comment: Frys: Insult to Injury

*Consumer Comment: I never submit to bag checks.

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There are many many topics about this practice on the internet. Ill be brief:
-You paid for it, its in your bag and its yours, they dont have the right to search you. Only the police do and the store security if they have met all requirements to suspect shoplifting.

-You are not considered a shoplifter unless many requirements are filled, it varies by state so i cant be specific. By searching everyones bags and reciepts, it goes to say "Guilty until proven Innocent".
-Again, the people at the door dont have the right to search your bag, only security can if they've fulfilled all requirements to suspect shoplifting.

Fry's smokescreen statement on this, and the trolls who represent them, say that they do it to "Be precise about ringing people up and price accuracy". Great, but thats your responsibility, i didnt surrender my constitutional rights by walking into your store. You have the responsibility to hire qualified employees, use cameras integrated with price-scanning technology to be sure the cashier isnt in cahoots or he hasnt switched price tags.

It doesnt matter if your store is "Private property", that doesn't override civilian rights and privacy law. But to further this, go to the store and look for the "Private property" sign on the outside of the door. Chances are it aint there.

If "Private property" rules could override everything, then we'd all be in a mess.

Heres some links that discuss this issue, its very old and the laws havent changed:
http://www.danielcurran.com/2004/08/no-you-cannot-check-my-receipt-and.php

(He makes a good point: You're consenting to a search without probable cause)
(Plus the best part: ""HEY! You have to show me your receipt!" he bellowed, highlighter raised in anger)

Again here, with full credit to him:

"Here's the deal, if you think I stole something, detain me. Otherwise, appreciate the fact that I just put a few dollars towards your paycheck and leave me alone. No, I will not consent to a search of my private, personal property in order to justify your job. If I signed a contract (CostCo) then yes, I am obliged to let you see my receipt. If you touch me, it's assault. If you detain me, it's illegal detainment and probably illegal search and seizure because when I take your store to court there's one little thing they won't be able to prove - probable cause. People, don't let corporations chip away at your civil liberties. Stand up for your rights. Just say "No, Thank You.""

Heres the official response: "Bag checking and reciept checking is Voluntary"
http://www.crimedoctor.com/loss_prevention_3.htm


Im not a shoplifter, I just have a problem with attempting to violate civil liberties. Best buy does this too.

They also have very poor customer service. Go in there and ask about something technical, you'll have 3 asians wearing suits and smiling either run away from you or try to sell you a cell-phone plan that you really dont need.

Mr xxx
none, California
U.S.A.

This report was posted on Ripoff Report on 08/18/2007 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frys-Electronics-Frys/Fountain-Valley-California/Frys-Electronics-Frys-Violates-Privacy-and-Civilian-Law-by-Searching-bags-and-Checking-Re-268490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

receipt

AUTHOR: Dave - (U.S.A.)

At Costco you have to show your receipt on the way out because they are a membership only store, am I right?

At the Super Walmart by my house they wanted to see my receipt even though I had it in my hand and simply walked out with a grocery cart full of groceries. I didn't want to wait with 10+ people in front of me waiting for this minimum wage person to check my receipt.

I hate Fry's...I actually worked for them for 3 days a long time ago. Some teenager was conducting sales training classes even though I was doing it for 10 years plus and had to do it in order for me to work there.

What a joke...
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#2 Consumer Comment

I don't have a problem showing my receipt

AUTHOR: Andy - (U.S.A.)

I typically walk right up to them, look them in the eye, with my receipt ready for inspection.

Do you know what? Usually they wave me right by.

You might think that's odd, but I'm proud to show them that I'm honest and rightfully paid for my purchase. I am also happy to help the store in their loss prevention efforts, because I have no respect for thieves or shoplifters.

Am I allowing them to violate my constitutional rights? Nah. I don't think there is anything in the Constitution about a shopper's right not to show their receipt.

I'm also wondering whether people who believe that they are entitled to not show their receipt, "tense-up" as if anticipating a confrontation with the receipt checker. If so, their body language may indicate that there is something amiss, and security may mistake them for shoplifters.
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#3 Consumer Comment

I don't have a problem showing my receipt

AUTHOR: Andy - (U.S.A.)

I typically walk right up to them, look them in the eye, with my receipt ready for inspection.

Do you know what? Usually they wave me right by.

You might think that's odd, but I'm proud to show them that I'm honest and rightfully paid for my purchase. I am also happy to help the store in their loss prevention efforts, because I have no respect for thieves or shoplifters.

Am I allowing them to violate my constitutional rights? Nah. I don't think there is anything in the Constitution about a shopper's right not to show their receipt.

I'm also wondering whether people who believe that they are entitled to not show their receipt, "tense-up" as if anticipating a confrontation with the receipt checker. If so, their body language may indicate that there is something amiss, and security may mistake them for shoplifters.
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#4 Consumer Comment

I don't have a problem showing my receipt

AUTHOR: Andy - (U.S.A.)

I typically walk right up to them, look them in the eye, with my receipt ready for inspection.

Do you know what? Usually they wave me right by.

You might think that's odd, but I'm proud to show them that I'm honest and rightfully paid for my purchase. I am also happy to help the store in their loss prevention efforts, because I have no respect for thieves or shoplifters.

Am I allowing them to violate my constitutional rights? Nah. I don't think there is anything in the Constitution about a shopper's right not to show their receipt.

I'm also wondering whether people who believe that they are entitled to not show their receipt, "tense-up" as if anticipating a confrontation with the receipt checker. If so, their body language may indicate that there is something amiss, and security may mistake them for shoplifters.
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#5 Consumer Comment

I don't have a problem showing my receipt

AUTHOR: Andy - (U.S.A.)

I typically walk right up to them, look them in the eye, with my receipt ready for inspection.

Do you know what? Usually they wave me right by.

You might think that's odd, but I'm proud to show them that I'm honest and rightfully paid for my purchase. I am also happy to help the store in their loss prevention efforts, because I have no respect for thieves or shoplifters.

Am I allowing them to violate my constitutional rights? Nah. I don't think there is anything in the Constitution about a shopper's right not to show their receipt.

I'm also wondering whether people who believe that they are entitled to not show their receipt, "tense-up" as if anticipating a confrontation with the receipt checker. If so, their body language may indicate that there is something amiss, and security may mistake them for shoplifters.
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#6 Consumer Comment

You ACTUALLY FOUND SOMEONE TO WAIT ON YOU IN FRYS LONG ENOUGH TO BUY SOMETHING?

AUTHOR: Joe - (U.S.A.)

The FRYS here in Austin Texas was NOTORIOUS for its RUDE, ARROGANT sales people who would AVOID waiting on older customers ---especially WOMEN ( DISCRIMINATION) and goof off... THEY WOULD NOT WAIT ON ANYONE EVENTUALLY and WERE VERY RUDE so they could get back to goofing off with the other young supposed salesguys...

I saved up $3,000 IN CASH for TWO YEARS and I went in there TO SPEND THAT $3,000 FOR A LAPTOP COMPUTER.

I WAS IGNORED, NO ONE WAITED ON ME. I WAS EVEN LAUGHED AT WHEN I ASKED SOMEONE IF THEY HAD ANY MORE SONY VIAO'S IN THE BACK OF THE STORE SINCE SOMETHING WAS WRONG WITH THE DISPLAY SCREEN ON THE DISPLAY MODEL.

THE GUY THEN RETURNED TO HIS CONVERSATION ABOUT SOME SORT OF PROGRAMMING LEAVING ME TO STAND THERE WITH $3,00 CASH IN MY POCKET SO I WALKED OUT.

I ALSO SAW A WHITE FEMALE AND AN AFRICAN AMERICAN MAN WHO WERE OLDER THAN ME AND NOBODY WAS HELPING THEM EITHER.

END OF STORY: I WALKED OUT WITH $3,000 IN MY POCKET!

APPARENTLY A LOT OF MONEY WAS WALKING OUT OF THAT STORE BECAUSE I COMPLAINED TO CORPORATE OFTEN AND LOUDLY AND SAID THE MAGIC WORD: " Remember when Denney's Restaurant was sued because they would not wait on African Americans?"

I am not African American and I would not have sued but THE MAGIC WORD CHANGED EVERYTHING THERE FOR ME!

LAWSUIT, UNDERSTOOD BY YUPPIE BUSINESSES EVERYWHERE.

If I need laptops, I buy them from STAR PC on Burnet Road in Austin,Texas. The merchandise Preowned, PERFECTLY RECONDITIONED and INCOMPARABLE CUSTOMER SERVICE, WARRANTY, HONEST REPAIRS AND UPGRADES AND A GREAT EXPERIENCE ALL THE WAY AROUND!
And DISCOUNT ELECTRONICS on ANDERSON LANE is pretty good too!

I have been back to Fry's and I think they realized that they had the WRONG BUSINESS PLAN for TEXAS. Cause treating people like **** might work in California but it WILL NOT WORK IN TEXAS.

The people are older, believe in customer service, have become a lot more diverse with more Spanish speakers hired and they are GENUINELY HELPFUL NOW!

I have been back several times since then and have actually BOUGHT things from them!

EVERYBODY HAS THEIR SHOPPING BAG LOOKED AT AND COMPARED WITH THE RECEIPT.

THIS IS BECAUSE THEIR CUSTOMER DEMOGRAPHICS ARE MEANT FOR YUPPIES...

AND AS WE ALL KNOW

YUPPIES STEAL

YUPPIES STEAL AS MUCH AND AS OFTEN AND AS MUCH AS THEIR GREEDY HANDS WILL GRAB AND AS MUCH AS THEIR EMPTY BLUFFING AND ARROGANT LYING MOUTHS WILL POSSIBLY GET

THEY THINK BECAUSE THEY ARE YUPPIES THEY ARE ENTITLED TO TREAT THE ENTIRE WORLD LIKE IT WAS THEIR PRIVATE ROLL OF TOILET PAPER AND EVERYBODY IN IT IS THEIR PRIVATE DOORMAT.

AND SO THE FRYS PEOPLE SEARCH EVERYONE.
IT IS NOT DISCRIMINATION.

My cousin patrols the shopping center that has the Fry's store in it. It is part of his patrol route. He says that all of the store's employees themselves are SEARCHED when they go off duty.

Who knows, a yuppie might have infiltrated them so he or she could STEAL!

IF YOU ARE NOT A YUPPIE.
IF YOU DIDN'T STEAL ANYTHING.
IF YOU HAVE NO INTENTIONS OF STEALING ANYTHING THEN YOU SHOULDN'T MIND THEM SEARCHING CAUSE THEY DO IT TO EVERYBODY! NO EXCEPTIONS. SO IT IS NOT DISCRIMINATION.
BECAUSE OF YUPPIES, IT IS NECESSARY.

IF YOU DON'T LIKE IT, DON'T SHOP THERE.
Since Corporate cleaned out the ****-offs out THE AUSTIN,TEXAS store is a nice place to shop, still a little too expensive and understocked for me but apparently it is a lot nicer than the one where you are having to shop.
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#7 UPDATE EX-employee responds

Your Correct

AUTHOR: Unknown - (U.S.A.)

By checking your bags and items as you leave the store only to mark it off with a highlighter, it is against your rights as a citizen BUT you also are making the choice of showing the items in your bags to these guys in Loss Prevention. If you do not show the items requested and simply walk out, they do not have the right to stop you and cannot do anything to you for doing so. They are only allowed to take action if there is probable cause for doing so. If you are being accused for shoplifting and when in fact you haven't and if they have detained you, you are able to sue them for what they have done and will easily win any case against them. When you are walking out, they usually say, "Can I please see your receipt?" You can either respond by simply saying, "No" and walk off, or make the choice of showing them and letting them mark your receipt with their highlighter.

I would recommend you do whatever is comfortable to you, if you are a person who feels that they are violating your rights, you are most likely correct and just do not show your receipt at the exit when your leaving and enjoy life. (If they try and stop you, they are automatically accusing you of stealing, which you may inform that employee that he is going against your rights as a citizen and you can and will take legal action if necessary.) But if you are one of those trusting people, then go ahead and show them your purchased items as well as your receipt.
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#8 Consumer Comment

Frys: Insult to Injury

AUTHOR: Riptex - (U.S.A.)

Amen brother.

Thanks for the 4th ammendment quotation. That helped. I have been personally frustrated with Frys for a long time. I frequent the place because they carry speciality components and are open until 9pm.

I HATE getting stopped at the door by some loss prevention employee who 'expects' that you'll pull hand over your property to be tallied and highlighted. Without dumping the massive amounts of emotional content that I'm bottling up inside; I can say that I shop at Frys about 90% less.

I am very worried about confronting the Loss Prevention employees because I fear that they do not have the proper training and will attempt to physically stop me from walking by them. I'd sure hate for my 4 year old daughter to witness that. After all, some lady was Tasered after being falsely accused of using a stolen credit card at Best Buy today. OMG!

Lets focus on re-invigorating America by refusing to allow corporations to view us Citizens as 'consumers'. We're Citizens. In your store, we are Citizen consumers.

I shouldn't have to be worried about what my daughter will experience at the door if I stand up for my rights.
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#9 Consumer Comment

I never submit to bag checks.

AUTHOR: Aafes - (U.S.A.)

I simply walk past the line waiting for their bag check, out the door. Usually, the bag checker will call out to me "Sir, Sir... " , As this is not my name and certainly not my title as I am unaware of having been Knighted by royalty, I keep walking. One one occasion a store rent a cop attempted to engage me in a conversation as I put my purchases in the car, after showing me a store security badge; I simply got in the car and drove away.

At some point, I expect I will be asked not to return to some retailer since I won't submit to this process, their loss not mine.

Unless the fourth amendment changes, I will continue to refuse.

"The right of the people to be secure in their persons, houses, papers and effects, against unreasonable searches and seizures, shall not be violated, and no Warrant shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized."
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