- Report: #631046
Report - Rebuttal - Arbitrate
Complaint Review: Frys Electronics
Frys Electronics150 Bent Avenue San Marcos, California United States of America
Frys Electronics Consumer Stone-walled by managment San Marcos, California
*Consumer Suggestion: A way to fix it
Bought a refurbished Toshiba laptop with full warranty. Had to wait months for Frys Electronics to repair my system, was sent back to the manufacturer twice for 6 week intervals. The first time, they replaced the hard drive, which was not the problem. Second time, the CD would not work, sent back for 6 more weeks, was told from Frys, unit was not going to be sent back, asked for a refund, but unit was still with Toshiba.
They did not respond in a timely manner, neither did managment. Does not take two weeks to get an email response from any where in the world, nothing more than stone-walling. If I mention small claims, they can no longer talk to me over the phone. I am still waiting for my laptop computer or someone from corporate who can fast track by either replacing the unit or refund.
This report was posted on Ripoff Report on 08/12/2010 01:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frys-Electronics/San-Marcos-California-/Frys-Electronics-Consumer-Stone-walled-by-managment-San-Marcos-California-631046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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