• Report: #910646

Complaint Review: Frys Food Stores

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  • Submitted: Thu, July 12, 2012
  • Updated: Sun, September 23, 2012

  • Reported By: anonymous — Phoenix Arizona USA
Frys Food Stores
2727 W, Bell Rd, Phoenix, Arizona United States of America

Frys Food Stores FALSELY ACCUSED OF STEALING BY BRIAN THE MGR. ON 7/7/12 Phoenix, Arizona

*Author of original report: APPARENTLY THESE 2 FRYS EMPLOYEES STILL WORK AT THIS FRYS

*Author of original report: i was gonna do what u said u would do but

*Consumer Comment: Let them!

*Author of original report: REBUTTAL & UPDATE

*Consumer Comment: I have a question....

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Last Sat. around 3-4 pm on 7/7/12 I tried to return 2 unopened  food items without a receipt & got interrogated with a ton of questions from cus.service employee even though 1 item was a kroger item.

So I asked to speak to mgr. .He also asked me several questions & then scanned one item & said it was never purchased there but it was.

So  then he said nothing after that & did not refund my money so I left with the 2 items & took them back to my car.

I went back into the store because I had forgot to pick up my prescription & then I saw the mgr. who refused to refund my money even though they were unopened so I decided to walk up close enough to look at his name tag but there wasn't one so I asked him his name & he said "Brian."

He then asked me where the 2 items were & I said the "car".

And then he said he had me on tape stealing the items & he was going to call the police.

I decided to leave but it a crock that he had the audacity to accuse me of committing a serious crime & publicly humiliated. me.

If Fry's was smart they would terminate him for falsely accusing me.
 And I will be looking at legal options.

And if they keep him employed then the jerk will just feel emboldened with power & keep on lying & intimidating older women.

And the moron will just drive away customers.

He is a disgrace & apparently his power has gone to his head & his ego is as big as the universe.

This report was posted on Ripoff Report on 07/12/2012 03:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Frys-Food-Stores/Phoenix-Arizona-/Frys-Food-Stores-FALSELY-ACCUSED-OF-STEALING-BY-BRIAN-THE-MGR-ON-7712-Phoenix-Arizona-910646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

APPARENTLY THESE 2 FRYS EMPLOYEES STILL WORK AT THIS FRYS

AUTHOR: anonymous - (USA)

About a month ago I went back to this Frys store & saw the hispanic woman who yelled at me & repeatedly ordered me out of this store working in the customer service areas. I called yesterday & asked to speak to Brian the asst. mgr. so he is apparently working there also. Apparently Frys sanctions bad, terrible, rude & outrageous behavior by their store asst. mgr. & fellow cohort employee.

In the future I have plans to walk back into the store & other Frys but this time I will fully protect myself & will be able to prove my allegations if something like this happens again. Brian the mgr. is one cool temperd man that apparently was simmered inside with rage when I only asked him his name.... WOW....I found out by my lawyer  if this bozo employee would of filed a false police report he would of been in MAJOR trouble with the police. All I can say is these 2 employees will try to work together 2 against 1 against the customer to be able to be each other witnesses & lie to police.

I found out from my lawyer if I would of stayed around though I was innocent( & they would of said I was being accused of some kind of trumped up charge like disorderly conduct & these 2 idiots would of testified as such I would of been arrested...it was a very good thing I left the store ) & the police came & the employees knew there was no tape of me stealing because I have sinced said many times that I would take a lie detector of what was said but frys didn't care & CHOSE to believe their employees.

I recommend when talking to Brian the asst. mgr. or the customer service area I would protect yourself or they win again for terrible, customer relations. Apparently these 2 are a master of kissing the backside of mgt. at Frys since I even wrote the president of Krogers which is David Dillion. Believe me this with never happen to me again....ever because I will be prepared for their shenagains next time. This kind of thing HAS NEVER happened to me & I am completely innocent but they're not.
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#2 Author of original report

i was gonna do what u said u would do but

AUTHOR: anonymous - (USA)

I figured the fing jerkoffs were going to make up some lie such as i was creating a scene etc. & try to get me arrested for disorderly conduct.

I recently talked to a lawyer & said I had no case but I would of if Brian the mgr. would of filled out a false police report but I think if I would of stayed around he & his a## hole coworker that was acting like a witness for him & the f. a## that ordered me out of the stored cuz she somehow FELT POWERFUL...

I ended up raising alot of cain cuz no one will get by treating me unjustly if I can do something about it.

So I have made all kinds of complaints to Kroger.com & the store mgr. called me 2 days later & offered me a 50. gift card which she sent.

The head person who is the top loss prevention official at Krogers in Ohio called & apologized & I just got through writing a letter to David Dillion who is the CEO of Krogers.

I tried to speak to him personally but they wouldn't talk to me.

If Frys is stupid enough to keep these 2 idiots who think they can push a petite, 57 yr. old woman who has shopped at Frys for 39 yrs. then they keep their EGO EMPOWERED jerkoffs all they want.

I know one thing if they can by it doing to me & they didn't get fired then they should know these employees are a definite liability  for the co.

I even offered to take a lie detector repeatedly & the loss prevention official said " ma am i believe you but I am sure they have me on tape a couple of times cuz i had to go to pick up my pres. later that was already filled before this fiasco took place.

I believe what goes around comes around eventually...

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#3 Consumer Comment

Let them!

AUTHOR: Dick - (USA)

I would have told him to "go ahead and call the police!  In fact, I demand it!".  Then you could have sued Frys for false arrest and numerous other charges I'm sure.  I hate a**holes like that and do everything I can to call their bluff any chance I get.
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#4 Author of original report

REBUTTAL & UPDATE

AUTHOR: anonymous - (USA)

No I was falsely accused after I asked the mgr. Brian his name. 
5 min. before when I was at the customer service desk he never accused me of stealing the 2 itmes only after I asked him his name.

Also, I have made several calls to Kroger & wrote several emails to them.

The store mgr. called me on mon.on 7/9/12 & the slanderous accusation by Brian the mgr. was on 7/7/12. She was nice & aplogetic but I want justice because if he can do that to a  petite 57 yr. old woman he could try to intimidate & slander & falsely accuse others.

It was slander, public humiliation & false accusations of theft which I take very seriously.

I am seeking legal counsel now & I want a top state Fry official to go to the store & have Brian show that I stole anything that day or any day & If they can prove I stole anything from that store they can call the police to arrest me & if the tapes prove I was falsely accused by Brian the mgr. then they should terminate him because he has no right to falsely accuse of anyone a crime & his coworker that was standing by him that was angrily ordering me out of the store should also be terminated.

The 3 people I encountered exhibited an attitude it was them against the customers.

And I will not tolerate slander & false accusations of commtting a crime by anyone unless they can 100% prove it.

I have never even had a speeding ticket & I have shopped at Frys for almost 40 yrs.

Shame on Frys for employing associates that are the WORST employees that I have encountered in my life.

If Frys Keeps them on their payroll because they will see all this stuff on their surveillance tape then they will drive customers away & these employees especially Brian the mgr. will feel embolden with power to do it again & again..

But I am contacting attorneys today to see what my rights are.


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#5 Consumer Comment

I have a question....

AUTHOR: Ken - (USA)

"And then he said he had me on tape stealing the items & he was going to call the police."

DID he have tape of you stealing the items?
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