• Report: #451741

Complaint Review: Fuelleborn Treu

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  • Submitted: Thu, May 14, 2009
  • Updated: Mon, May 18, 2009

  • Reported By:St. Louis Missouri
Fuelleborn Treu
Germany Internet Germany

Fuelleborn Treu - Auto Debit Fraud Veteran left Germany and debited for two years Was Stationed In Ramstein Internet

*Consumer Suggestion: Sunshine Landstuhl

*Consumer Suggestion: Unfortunately

*Author of original report: No Contact Information

*Author of original report: Contacted Service

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I was stationed in Ramstein, Germany from 2003 - 2007 serving the United States Air Force. During that time I authorized only one company to auto debit my account for utilities, and this was closed out prior to leaving Germany. After not using my credit union account for months I have received an overdraft notice stating my account has been overdrawn twice. Not using my account for months I began to investigate and realized I had been charged monthly by a Fuelleborn Treu in the amount of $35 - $40 each month (depending on the Euro rate) since leaving Germany and before.

I have contacted my financial institution Service Credit Union to hopefully get this resolved, and returned the fraudulent money, but am not getting the protection I feel I deserve. I have seen Veterans with fraudulent charges go to their financial institution (USAA) and get the help they need, and backed 100%. I was informed I can contact the company and dispute the charges with them, but feel that I shouldn't have to since I never authorized these debits in the first place. Nor do I have contact information, nor can Service Credit Union get the company to produce a contract.

I have a feeling more Veterans in foreign places are getting ripped off than some realize. I didn't realize this charge because I always had money in that account, so never paid close attention to the debits. I am just hoping to save some other Veterans from such fraudulent charges by Fuelleborn Treu.

I will update this report as I get information from either Service Credit Union, or Fuelleborn Treu as it comes about.

Daniel
St. Louis, Missouri
U.S.A.

This report was posted on Ripoff Report on 05/14/2009 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fuelleborn-Treu/internet/Fuelleborn-Treu-Auto-Debit-Fraud-Veteran-left-Germany-and-debited-for-two-years-Was-Stat-451741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Sunshine Landstuhl

AUTHOR: psujozz - (United States of America)

Daniel,

I can totally understand your frustration but before you accuse the bank and whoever else, you should have done some research.  While the company pulling these funds may not have the most upstanding business ethics; they are a legitimate business.

The business that pulls these funds is a tanning salon.  In my case, the location on the main drag in Landstuhl was where my ex wife signed the contract, as they have a few boutiques throughout the KMC.

Name of business: Sunshine Tanning

Website: http://sunshine-sunclub.com

Address(Landstuhl location):  Kaiserstrae 7
                                                66849 Landstuhl

Phone number: 06371-63347

I suggest contacting them and then working with your bank from there.  In all honesty though someone probably signed a contract that they never stopped pulling from once you left.  It is not right but still not what I would consider an outright scam or Service Credit Unions fault.  I hope this helps everyone involved.

Sincerely,

Rob

12 NOV 09

 

 

 

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#2 Consumer Suggestion

Unfortunately

AUTHOR: Ashley - (U.S.A.)

You will probably only be able to recover the last few months. Most charges have a 90 day window to dispute them. If you don't dispute them within that time then they are considered valid.

This is why you need to read your statements every month to make sure there's no unauthorized charges.
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#3 Author of original report

No Contact Information

AUTHOR: Dadams - (U.S.A.)

So the European entity of Service Credit Union has emailed me after I have been requesting contact information for the company that is taking money out of my account electronically, and here is the email I have received.

**Begin Email**
Good Morning Mr. ****,

In regards to Fuelleborne Treu, unfortunately we do not have any correspondence with this company. I also do not have any contact information for this company. I attempted to find it in the phone book and via search engine but was unsuccessful.

For reassurance, please feel free to repeat my attempts.
**End Email**

So let me get this straight, a company that does not exist is somehow able to remove funds from my account and I am to take the hit. When a company removes funds from an account, are they not required to provide some type of information about themselves before funds are processed? I am really at a loss here, no company exists that is pulling money from me, Service Credit Union is letting this happen, and somehow I am at fault, and expected to take the hit. How is keeping my money in the Credit Union any better than storing it under my mattress now? I am afforded no extra protection, since Service Credit Union is not willing to to lift a finger to resolve this issue that is really on them.

The email only tells me I can search for myself, but otherwise I am out of luck.

If you are a Veteran, stick with USAA. I will try to sway every brother in arms to steer clear of Service Credit Union since they do not protect their consumers as does most other banks.
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#4 Author of original report

Contacted Service

AUTHOR: Dadams - (U.S.A.)

I did contact Service Credit Union with my story, and hoped to gain some help. I was instead informed they will only attempt to gain the last few months of payments, but no guarantee's that will happen. I guess it will be little old me versus a corporation across the world. If anyone knows who Fuelleborn Treu is, or has any information on how to contact them, or who Germany's version of the BBB is, please let me know. I am out 1K, and a little heated I get to see no contract with my name on it, and I am supposed to just roll over and take this. I am getting it from all angles, with no help.
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