• Report: #663638

Complaint Review: Fujitsu

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  • Submitted: Thu, November 18, 2010
  • Updated: Mon, November 22, 2010

  • Reported By: jcd.shutterbug — Kahului Hawaii United States of America
Fujitsu
1250 E. Arques Avenue Sunnyvale, California United States of America

Fujitsu PFU We purchased a very expensive software from them (rack 2 filer, 5.0) and lost the product key. We called them, and they told us that they couldn't give us a product key, even though we had just purcha Sunnyvale, California

*Consumer Comment: Read the caption

*Consumer Comment: Reading comprehension

*Consumer Comment: Josh can't read

*Consumer Suggestion: Sue them

*Consumer Comment: One key per purchase

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We purchased the Rack 2 filer version 5.0. When we did so, we installed it on our computer but didn't put the product key in right away. After 32 days, the trial version expired and the product key was nowhere to be found. Upon calling their office, I was told that they "could see my purchase on file, but there's just no way we can give you a product key, so you'll have to purchase another full version." This is crazy-this software was purchased 40 days ago (now) and they have my purchase on record, and asked my to email them my receipt. But there's no way they can give me a 16 digit code?? Thats insane, and someone's making a lot of money off of it!

This report was posted on Ripoff Report on 11/18/2010 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fujitsu/Sunnyvale-California-/Fujitsu-PFU-We-purchased-a-very-expensive-software-from-them-rack-2-filer-50-and-lost-663638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Read the caption

AUTHOR: coast - (USA)

The OP wrote "lost the product key" in the title.
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#2 Consumer Comment

Reading comprehension

AUTHOR: Josh - (U.S.A.)

Sounds like you are the one who has no reading comprehension, or not very many brain cells, for that matter.  The original poster said "the product key was nowhere to be found."  In the version of English that I speak, that means he did not receive the serial number.  Even if he did receive it and misplaced it, there is no reason not to tell him what it is.  If you had a functioning brain, you would realize that this does not, in any way, enable you to install and activate more than one copy of the product.

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#3 Consumer Comment

Josh can't read

AUTHOR: coast - (USA)

No Josh, I'm not retarded. You can't read.

The OP never stated the product key wasn't supplied. The OP wrote "lost the product key" in the title.

I did not write anything about being able to install the software on a second computer. I wrote "it could then be activated on a second computer." The OP stated that the program would not function after 32 days.
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#4 Consumer Suggestion

Sue them

AUTHOR: Josh - (U.S.A.)

To the commenter above: are you retarded?  A license key does not stop you from installing the software on multiple computers.

If you paid for and never received a license key for the software, you should sue them for breach of contract.  Before you do that, try doing a chargeback with your credit card company.  There is absolutely no reason why that company should not give you your license key.

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#5 Consumer Comment

One key per purchase

AUTHOR: coast - (USA)

Why didn't you enter the product key when you installed the software? If they supplied you with another product key it would be the same as giving away a copy of the software because it could then be activated on a second computer. That product key is their protection against unauthorized use.

It's not a rip off because the software developer honored their commitment.
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