- Report: #990934
Complaint Review: Funeral.us.org
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| Funeral.us.org
Internet United States of America |
|
Funeral.us.org Scam REVIEW: Funeral.us.org committed to customer satisfaction, money back guarantee.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Funeral.us.org pledges to always resolve any issues, feel safe, confident & secure when doing business with Funeral.us.org. Ripoff Report Verified™
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Ripoff Report Verified™ REVIEW: Funeral.us.org joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, making a commitment to 100% customer satisfaction.
EDitor’s UPDATE: Positive rating and recognition has been given to Funeral.us.org for its commitment to excellence in customer service.
Funeral.us.org joins the Ripoff Report Corporate Advocacy Program in hopes to improve customer satisfaction by responding directly to customer concerns on the reports. Ripoff Report provides a service through providing a public forum and place where consumers can go to get help on their billing or accounts with different companies. The Corporate Advocacy Program allows Funeral.us.org to improve their business standards and show their customers their commitment to them.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Josh Fraser during an on-site inspection held by a third party verification company with no biases toward Funeral.us.org.
The target markets for Funeral.us.org are individuals looking to find information on record of death on a person, verification or burial information on someone that has died. This website provides the same information as Cemetery.us. The company states that they are continually updating their database with LexisNexis and other providers to benefit their customers. They have email, live chat, and on-site options available to customers as they are using the site.
Funeral.us.org provides services to customers solely online. They do not have a live person for a customer to talk to and all sales are done online. The website comes up when a prospective customer searches for information on search engines such as Bing. Then, the customer is able to choose from different price packages and information that will be included in the particular package that is available for the customer in accordance to the information requested.
A typical experience that a customer may receive when accessing the website is the opportunity to receive quick access to reports and data within minutes. The company feels they are set apart from other companies that provide similar services because they are able to offer lower costs to customers than comparable information available.
Statements from the customer service manager
”The company's customer service manager had the following to say about this new and efficient partnership: "Funeral.us.org has teamed up with Ripoff Report to improve the standard of customer service online. While managing an effective customer service team and getting help from Ripoff Report we can be sure to respond to all customer concerns."
Funeral records are a dire and sometimes difficult thing to look up. Through the funeral records website it allows customers to remain in the comfort of their own homes and view possibly painful records behind closed doors. The funeral records website also allows these computer customers to talk to representatives in a private manner through a simple chat feature.
No longer do funeral records seekers have to go through hurtful memories of loss in front of someone else. Now this can done in privacy on Funeral.us.org. The company's customer service agents are in place to help clients look up records, view account information if lost, and they also have the ability to offer refunds if customers are unhappy with the database findings.
Efficient use of Funeral.us.org reports and their customer service department reaching out will help improve the 100% customer satisfaction goal. Refund requests, comments and concerns can be emailed to manager@funeral.us.org.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Funeral.us.org Authorized $1.00 charge for info report, charged credit card $19.95 (first of 10 payments), Internet
I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org. It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died. After a brief period search, I was told the site had found over 75 records for that name and state. A report would be provided for a $1.00 fee. I provided my credit card information.My page then opened up in a site called "ArchiveFee.com". I clicked around on the dashboard page, but didn't find any way to access my report. I checked my email -- no report. Finally I found a page that listed my searches and fees. I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95.
After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments. This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States." It was definitely NOT something I wanted.
I called the customer service number provided that same day and they promptly applied a refund to my credit card. Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.
After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records. Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself. I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search. Beware!
This report was posted on Ripoff Report on 01/03/2013 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Funeralusorg/internet/Funeralusorg-Authorized-100-charge-for-info-report-charged-credit-card-1995-first-990934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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Search Tips#1 Author of original report
Will you answer my questions?
AUTHOR: Kathy - (USA)
SUBMITTED: Thursday, January 24, 2013
The main reason I filed this complaint is because what happened to me is shady at best. I couldn't find any other complaints about this online, but I was certain I wasn't the only person that has come away feeling they had been taken advantage of. I was lured in by the FUNERAL.US.ORG front that has been set up with the promise of providing funeral information I needed for my genealogy research. A report for $1.00? I readily supplied my credit card information. I never did get a report. I believe that is because a report never existed.
The next thing I know I am at the "ARCHIVEFREE.COM" site. I foolishly spent a fair amount of time clicking around the site looking for the report I had just paid $1.00 for. No luck. At some point in that search I was lucky enough to look at the fees that had been charged to my account. In addition to the $1.00 charge, I find a second charge for $19.95. After reading the "terms & conditions" on the FUNERAL.US.ORG site, I find that by purchasing the $1.00 report, I am also consenting to ten monthly charges of $19.95 for one year of access to some type of database.
As mentioned, it only took one phone call and both charges were reversed on my credit card. But from what I have since heard from others, no such refund is forthcoming for those who find out about the monthly charges in retrospect.
If you would really like to help me Josh, please tell me about the $1.00 report that started this whole affair? I supplied the details for the person I was searching for and eagerly awaited while the database search progressed. Rising numbers appeared that supposedly corresponded to the number of records that had been found. And I'm not upset about not actually being provided with this information and/or the report. I'm upset because instead I was tricked into getting something I neither knew about nor wanted.
No, I did not read the "terms & conditions" outlined on FUNERAL.US.ORG before proceeding with my search. Who does? And I really should not have had to in order to prevent purchasing a $200 item I did not want. And I am still not even sure what this database is for. When I called for my refund, the operator asked if I was phoning for a refund on the automobile title search database. Huh?
And Josh, what about the CEMETERY.US.ORG site? It operates in the exact same manner all under the MYINFO.COM umbrella. I do not believe either one of these sites (FUNERAL.US.ORG or CEMETERY.US.ORG) provide the report they offer for the price of $1.00.
Also, when my credit card was refunded, why was I forced to say on a recorded line that I had fully read the "terms & conditions" of the website prior to making any purchase? Obviously I had not, or I would not have proceeded with the transaction. Why Josh, was it necessary for me to say I did prior to a refund being offered?
I had a lot of questions then. And I still have a lot of questions now that no one will answer for me. Will you?
#2 REBUTTAL Owner of company
Customer Service
AUTHOR: JoshCustomerService - (USA)
SUBMITTED: Wednesday, January 23, 2013
Please email josh@archivefee.com and I can refund these charges immediately. I apologize for any inconveniences you've run into and I would like to make sure you are satisfied.
Thank you.
Josh F.
Customer Service Manager
