• Report: #274006

Complaint Review: Furnaceparts.com

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  • Submitted: Tue, September 11, 2007
  • Updated: Wed, June 11, 2008

  • Reported By:Whitefish Bay Wisconsin
Furnaceparts.com
furnaceparts.com Internet U.S.A.

Furnaceparts.com Don't Buy ANYTHING from furnaceparts.com Internet

*REBUTTAL Owner of company: Rebuttal to Rodd Halls Story

*Consumer Comment: I don't know the company

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Dont buy anything from these guys at furnaceparts.com. Even if the item you purchased is un-opened and in new condition, they refuse to exchange it for a different, less expensive, product. And dont even think about asking them for a refund!

(((ROR REDACTED)))

Roddhall
Whitefish Bay, Wisconsin
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/11/2007 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Furnacepartscom/internet/Furnacepartscom-Dont-Buy-ANYTHING-from-furnacepartscom-Internet-274006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Rebuttal to Rodd Halls Story

AUTHOR: Dp - (U.S.A.)

Our Customer Rodd Hall purchased a part from us in Sept. of 2007. Although it was a special order part and therefor not re-fundable under the terms of our return policy, (*which he had to agree to in order to complete his order on our web site)

We emailed him the following msg. "Send me the part back and I will give you the price of the part back and eat the re-stock fee. As you agreed, The shipping is non-refundable and you must send it to us pre-paid in the unopened pck. in NEW and unused condition. I will refund back to your card what you paid less shipping."

It is now 6/11/2008 and Mr. Hall never returned the part. It appears he was more interested in slander of a merchants reputation then an amicable resolution to his problem. At this point, as it has been 9 months since we offered him the opportunity to return the part, the offer is rescinded.

We are proud of our reputation, you can view a list of our satisfied customers at www.furnaceparts.com/testimonials.htm
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#2 Consumer Comment

I don't know the company

AUTHOR: Susan - (U.S.A.)

I don't know the company but the return policy at http://furnaceparts.com/returns.htm says it all, sorry you didn't read it first.

"Our Return Policy Described

*Before you buy, be certain you are ordering what you want. All sales are final and "AS IS" with the following exceptions; "

Then the exception go on to twist and turn. Reading that I wouldn't order a furnace filter from these people.
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