• Report: #278703

Complaint Review: Furry Friends

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  • Submitted: Sun, October 14, 2007
  • Updated: Fri, November 28, 2008

  • Reported By:Huntington Station New York
Furry Friends
NY Avenue Huntington Station, New York U.S.A.

Furry Friends DISAPPOINTING Huntington Station New York

*Author of original report: response to rebuttal

*Author of original report: response to rebuttal

*Author of original report: response to rebuttal

*UPDATE Employee: The truth

*UPDATE Employee: The truth

*Author of original report: Lorraine Masters - Furry Friends, Huntington Station, New York

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Bring your healthy pet for a simple grooming and pick 'em up 1 1/2 hours later ill or injured. welcome to FURRY FRIENDS in Huntington Station, NY. Thats it exactly, and then watch your loving groomer deny the CHANCE that they had anything to do with it.

Buyer beware! Your simple grooming can cost hundreds, just like mine did. Upon speaking with owner Lorraine, she denied the POSSIBILITY that the pet that was dropped off healthy and couldn't see out of one eye when picked up had nothing to do with their service.

She then proceeded to push blame to groomer, who she said is the responsible party, but refused to release his info! BAD BUSINESS FURRY FRIENDS!

How narrow minded can you be! More details to come and story to spread. Protect your PET and YOUR WALLET from

FURRY FRIENDS in Huntington Station, New York

Nomorebs
Huntington Station, New York
U.S.A.

This report was posted on Ripoff Report on 10/14/2007 06:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Furry-Friends/Huntington-Station-New-York-11746/Furry-Friends-DISAPPOINTING-Huntington-Station-New-York-278703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

response to rebuttal

AUTHOR: No More BS - (U.S.A.)

Michael, you responding to this is quite amusing. You are Lorraines puppet. She has bad mouthed you to so many people, yet you protect her when you weren't even there to hear what REALLY happened. This story you wrote about is what she said, not what you yourself heard or were a part of. SHE LIED!!!!!!!!
First, I was never ever given YOUR business card with YOUR phone #, I dealt with the store. Second, I NEVER came in without an appointment, I never scheduled with you, so are you going with what she told you? The day in question I NEVER EVEN SAW YOU!!!!!!!I tried to deal with her but her attitude was not worth it. I feel sorry for you. You have no idea the things she says.
If you care about animals so much, why didn't you EVER try to see how Lexi was (even before the lawsuit)? I asked to speak with you when she said it was your problem , she said no, but if you were aware why didn't you try to speak to me about this when you knew I asked to speak with you?
YOU did not inform of a problem with her eye, Lorraine did, by telling me it was a hair in her eye,which at the time seemed reasonable. When I called her a few hours later then she changed her tune (you had already gone for the day). I guess all those vets and everyone that you get referrals from aren't the ones that threw you out or fired you? Since all this happened I have heard about your reputation.
Michael, I was always pleased with the grooming you did, these situations happen it just was not handled properly. At this point your boss has brainwashed you to lie for her, she is a liar and now you are too.

I was not trying to lay blame on anyone, I was trying to get things resolved in a fair manner. But the bosses attitude and lies would not allow it. And that is what this report is about. I was not trying to get something for nothing. I used to refer alot of business to Furry Friends, alot! And Lorraine knew it, so why she acted the way she did is beyond me. Now I have nothing good to say. I had strangers going there just for the rave reviews I gave. Now those strangers all get details of this incident.

Bottom line is that my dog was fine when she came to be groomed and she left with an injury to her eye that took 6 weeks to heal, how it really happened will remain a mystery.All Furry Friends did was lie about it.
Until I reach my grave I will stand by the events of this incident and tell everyone I know.



I did think better of you, but after reading what you title "the truth" I see that your boss has rubbed of on you and you have caught the lie syndrome also. I guess its easier than dealing with reality
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#2 Author of original report

response to rebuttal

AUTHOR: No More BS - (U.S.A.)

Michael, you responding to this is quite amusing. You are Lorraines puppet. She has bad mouthed you to so many people, yet you protect her when you weren't even there to hear what REALLY happened. This story you wrote about is what she said, not what you yourself heard or were a part of. SHE LIED!!!!!!!!
First, I was never ever given YOUR business card with YOUR phone #, I dealt with the store. Second, I NEVER came in without an appointment, I never scheduled with you, so are you going with what she told you? The day in question I NEVER EVEN SAW YOU!!!!!!!I tried to deal with her but her attitude was not worth it. I feel sorry for you. You have no idea the things she says.
If you care about animals so much, why didn't you EVER try to see how Lexi was (even before the lawsuit)? I asked to speak with you when she said it was your problem , she said no, but if you were aware why didn't you try to speak to me about this when you knew I asked to speak with you?
YOU did not inform of a problem with her eye, Lorraine did, by telling me it was a hair in her eye,which at the time seemed reasonable. When I called her a few hours later then she changed her tune (you had already gone for the day). I guess all those vets and everyone that you get referrals from aren't the ones that threw you out or fired you? Since all this happened I have heard about your reputation.
Michael, I was always pleased with the grooming you did, these situations happen it just was not handled properly. At this point your boss has brainwashed you to lie for her, she is a liar and now you are too.

I was not trying to lay blame on anyone, I was trying to get things resolved in a fair manner. But the bosses attitude and lies would not allow it. And that is what this report is about. I was not trying to get something for nothing. I used to refer alot of business to Furry Friends, alot! And Lorraine knew it, so why she acted the way she did is beyond me. Now I have nothing good to say. I had strangers going there just for the rave reviews I gave. Now those strangers all get details of this incident.

Bottom line is that my dog was fine when she came to be groomed and she left with an injury to her eye that took 6 weeks to heal, how it really happened will remain a mystery.All Furry Friends did was lie about it.
Until I reach my grave I will stand by the events of this incident and tell everyone I know.



I did think better of you, but after reading what you title "the truth" I see that your boss has rubbed of on you and you have caught the lie syndrome also. I guess its easier than dealing with reality
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#3 Author of original report

response to rebuttal

AUTHOR: No More BS - (U.S.A.)

Michael, you responding to this is quite amusing. You are Lorraines puppet. She has bad mouthed you to so many people, yet you protect her when you weren't even there to hear what REALLY happened. This story you wrote about is what she said, not what you yourself heard or were a part of. SHE LIED!!!!!!!!
First, I was never ever given YOUR business card with YOUR phone #, I dealt with the store. Second, I NEVER came in without an appointment, I never scheduled with you, so are you going with what she told you? The day in question I NEVER EVEN SAW YOU!!!!!!!I tried to deal with her but her attitude was not worth it. I feel sorry for you. You have no idea the things she says.
If you care about animals so much, why didn't you EVER try to see how Lexi was (even before the lawsuit)? I asked to speak with you when she said it was your problem , she said no, but if you were aware why didn't you try to speak to me about this when you knew I asked to speak with you?
YOU did not inform of a problem with her eye, Lorraine did, by telling me it was a hair in her eye,which at the time seemed reasonable. When I called her a few hours later then she changed her tune (you had already gone for the day). I guess all those vets and everyone that you get referrals from aren't the ones that threw you out or fired you? Since all this happened I have heard about your reputation.
Michael, I was always pleased with the grooming you did, these situations happen it just was not handled properly. At this point your boss has brainwashed you to lie for her, she is a liar and now you are too.

I was not trying to lay blame on anyone, I was trying to get things resolved in a fair manner. But the bosses attitude and lies would not allow it. And that is what this report is about. I was not trying to get something for nothing. I used to refer alot of business to Furry Friends, alot! And Lorraine knew it, so why she acted the way she did is beyond me. Now I have nothing good to say. I had strangers going there just for the rave reviews I gave. Now those strangers all get details of this incident.

Bottom line is that my dog was fine when she came to be groomed and she left with an injury to her eye that took 6 weeks to heal, how it really happened will remain a mystery.All Furry Friends did was lie about it.
Until I reach my grave I will stand by the events of this incident and tell everyone I know.



I did think better of you, but after reading what you title "the truth" I see that your boss has rubbed of on you and you have caught the lie syndrome also. I guess its easier than dealing with reality
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#4 UPDATE Employee

The truth

AUTHOR: Mike - (U.S.A.)

My name is Mike. I am the groomer at Furry Friends. I just learned of this report so I feel the need to correct the lies that have been said about myself, lorraine and the store. We are both advocates for the well being of all animals. The person who wrote this report was regular customer that I had been grooming her dog for over a year. She just walked in on the day in question without an appointment. But because she was a regular customer we fit her dog in. I told her at that time that her dog(lexi) had something wrong with her eye (it looked like dirt at the time). I spotted it right away. When she came back I told her again. After getting out of the hospital from Pnumonia Lorraine told me that this woman had come in to see me and wanted my number.

Now #1 My cell number is all over my websites. #2 Lorraine would not give the woman my number because I was in the hospital sick. She told her when I would be back and to come and see me then. She threatened the store, me and Lorraine and said she would see us in court. Which she did and lost. I am sorry this happened to her dog. People blame grooms all the time for hurting thier dogs. I understand there are alot of bad grooms out there. I come across dogs that grooms have hurt or cut all the time. But I haven't survived grooming this long hurting my customers dogs. I am a certified dog groom, but I am not perfect. No one is. But I DID NOT HURT THIS DOG. I feel for this person, if she honestly thought I had done this, then why did she ask me If I would groom her dog somewhere else, after she lost her court case? That's a contradiction. I told her I
would call her But I never did because how could I trust her again. Hence this report. Neither Lorraine nor I would lie to a customer. I always notify the customer of anything I find when grooming there dog, I feel that it is important to let them know. As a matter of fact these are reasons people come back. We have hundreds of customers and we would not be in business if we hurt thier dogs. I have 2 veternariams and 3 breeders that recommend me to all there customers I would not have a good reputation if what this woman says is the truth.

I have 4 dogs myself and I was an assitant vet. As an advocate for animals I am appalled that someone would accuse me of this when I am the one who informed her first that there was a problem. My cell is on 24 hrs a day I can always be reached. Everyone gets a business card with my number and websites. I have nothing to hide and am always willing to help anyone.

Please when you read the original report remember that some people are never happy about anything or blame their problems on someone else. That is life.
I am not makeing light of this situation. I am not mad about this report. One person does not destroy a reputation. And why is it that this person would not use her own name on the report?

For all my customers and friends I wanted the truth to be known. I do not lie and don't like it when someone accuses me of it. I hold not bad feelings toward this woman and wish her the best in life.

Sincerely,
Michael
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#5 UPDATE Employee

The truth

AUTHOR: Mike - (U.S.A.)

My name is Mike. I am the groomer at Furry Friends. I just learned of this report so I feel the need to correct the lies that have been said about myself, lorraine and the store. We both advocates for the well being of all animals. The person who wrote this report was regular customer that I had been grooming her dog for over a year. She just walked in on the day in question without an appointment. But because she was a regular customer we fit her dog in. I told her at that time that her dog(lexi) has something wrong with her eye. I spotted it right away. When she came back I told her again. After getting out of the hospital from Pnumonia Lorraine told me that this woman had come in to see me and wanted my number.
Now #1 My cell number is all over my websites. #2 Lorraine would not give the woman my number because I was in the hospital sick. She told her when I would be back and to come and see me then. She threatened the store, me and Lorraine and said she would see us in court. Which she did and lost. I am sorry this happened to her dog. People blame grooms all the time for hurting thier dogs. I understand there are alot of bad grooms out there. I come across dogs that grooms have hurt or cut all the time. But I haven't survived grooming this long hurting my customers dogs. I am a certified dog groom, but I am not perfect. No one is. But I DID NOT HURT THIS DOG. I feel for this person, if she honestly thought I had done this, then why did she ask me If I would groom her dog somewhere else, after she lost her court case? That's a contradiction. I told her I would call her But I never did because how could I trust her again. Hence this report. Neither Lorraine nor I would lie to a customer. I always notify the customer of anything I find when grooming there dog, I feel that it is important to let them know. As a matter of fact these are reasons people come back. We have hundreds of customers and we would not be in business if we hurt thier dogs. I have 2 veternariams and 3 breeders that recommend me to all there customers I would not have a good reputation if what this woman says is the truth.

I have 4 dogs myself and I was an assitant vet. As an advocate for animals I am appalled that someone would accuse me of this when I am the one who informed her first that there was a problem. My cell is on 24 hrs a day I can always be reached. Everyone gets a business card with my number and websites. I have nothing to hide and am always willing to help anyone.
Please when you read the original report remember that some people just want something for free and want to blame someone for what ever there problems are.
I am not makeing light of this situation. I am not mad about this report. One person does not destroy a reputation. But for all my customers and friends I wanted the truth to be known. I do not lie and don't like it when someone accuses me of it. I hold not bad feelings toward this woman and wish her the best in life.
Michael
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#6 Author of original report

Lorraine Masters - Furry Friends, Huntington Station, New York

AUTHOR: No More BS - (U.S.A.)

Suffolk County Small Claims Court - Lorraine Masters lied through her teeth today! Her blatant lies were quite pathetic. Imagine stating in court as a groomer that she doesn't wash the dogs face in order to be careful and to keep the animal from getting hurt? What are you getting paid to do? I hope you lose as much business as you were sent, because you are a liar and you know in your narrow little mind that you perjured yourself today. We are pending the outcome of todays proceedings. will update you soon.
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