• Report: #109907

Complaint Review: Future Shop

  • Submitted: Fri, September 24, 2004
  • Updated: Tue, March 31, 2009

  • Reported By:calgary Alberta
Future Shop
www.futureshop.ca Calgary, Alberta Canada

Future Shop total ripoff waste of a year Calgary Alberta

*Consumer Comment: Your first problem was buying a name-brand computer.

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In august of 2003 I bought a Cicero computer for $800+ from this store. Within a week it was back in the shop for a diagnostic test. They gave me some song and dance on minor problems and that they had been fixed.

Awhile later I was trying to play a CD and there was this horrible squealing noise. For 6 months I carried my system (I don't drive) back and forth for numerous diagnostics and kept getting all these excuses as to what the problem was. They even tried to tell me it had something to do with a person who lived in the apartment below. Also that it was the CD, yet it worked fine in a laptop and regular CD player. Then it was the speakers, yet they also worked fine on other systems. They assured me the CD-ROM was in perfect working order.

Finally after 6 months of the same thing I demanded they change the CD-ROM or I contact their corporate office. They did and that cleared up the problem there. However during this the system had always been running at a snails pace and crashing all the time. But yet again diagnostics said it was tip top.

The system had always run hot since day one, but again they said it was normal. Finally the week my warranty ran out, it really started getting hot. I found an online diagnostic site that was rated good by PC magazine and d/l'd it. It came back with MAJOR problems including my system running so hot it would start affecting other things in a short time.

To make along story short,they told me my warranty was up but agreed to do one more diagnostic. The manager actually did it. 2 days later I went and picked it up. Every move I made brought up errors and then it would shut down.

After 2 more weeks they agreed to order me a replacement. That one kept crashing as well. I took it back and they gave me yet another one. Even worse than the first 2. Finally the stress and having to lug these things 4 blocks and up 3 flights of stairs got to me. A friend hadjust gotten a e Machine T3092 and it was rated very highly, so I told them I would even make up the $100+ difference but that's I wanted, I was finished with Cicero!

This week I got my "new" emachine. I'mcertain it was an open box item but haven't the energy to fight that point. They had transfered RAM I had added to my first system and I brought it home. Wouldn't even start up. Completely pissed off I packed it up went right back down. I told them this was totally absurd and that I expected system that actually worked for once. They checked this one and found that the RAM was faulty. Theykept it overnight for a diagnostic and said it was A-OK.

I brought it home and hooked it up. I had to install a driver for the DVD player and also take it back because the front jacks weren't working, but that turned out to be a setting problem. I think at this point and a year + later I have a system that actually works.

Out of all the trips made there I was once offered a ride home with my system the night I took the last one back. Since it was staying there I didn't get that either. Today I went in to buy a new headset and I saw the manager I had been dealing with. I said with all the stress and trips back and forth maybe they could throw a free ($34) headset my way. He laughed and said he'd take off $5!! WOW a WHOLE FIVE DOLLARS!

That will be the LAST $ spent at that store. They couldn't even be bothered to send a truck the 4 blocks to help me out and then gives me a big $5 off formy trouble. My friend in the states that had bought the same system went back in for a price match the next day. That store not only gave her the difference along with a free printer like the other store was offering, but they tossed in $30 for her gas and time spent. THAT is a store that appreciates it cusomers.

FUTURE SHOP is PAST SHOP where I'm concerned!

Calgary, Alberta

This report was posted on Ripoff Report on 09/24/2004 12:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Future-Shop/Calgary-Alberta/Future-Shop-total-ripoff-waste-of-a-year-Calgary-Alberta-109907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Your first problem was buying a name-brand computer.

AUTHOR: Avro Arrow - (Canada)

This is for all the people who think that Dell, Acer, eMachines, Gateway, Compaq, IBM, Lenovo, etc are the way to go.

Do you really think that by being lazy and buying a system that is pre-made by a company that makes money by lulling you into a false sense of security with its "big name" brand you're going to prosper? Come on man, really! There is a reason that when you walk into REAL computer stores like Tigerdirect.ca and smaller stores that specialize in built systems that they all have things for sale like motherboards, RAM, video cards, empty computer cases, internal hard drives, internal DVD-RW drives and the like. It's because anyone who knows their arse from their elbow when it comes to computers knows that a built system using parts like Asus, Intel, AMD, OCZ, Corsair, ATi and nVidia are going to be superior to a "name brand" system of equal dollar value. This is because there isn't some company bureaucracy like Dell, Acer or IBM at the top purchasing the cheapest electronic parts that China can provide and then selling it all to you at a profit because they have a fancy-looking case. Often, the aftermarket cases look as good or better anyway. I'm 32 years old and ripped apart and put back together a computer for the first time when I was 12 years old! That was in 1988. Since then, I would never even consider a branded system when I can build my own. It's not hard you know, YouTube has several videos that give step-by-step instructions on how to do this. It's actually quite simple and straightforward. Whatever fits together, goes together. If it doesn't go together easily, there are two solutions. 1. That part doesn't belong there or 2. turn the part around. PC parts are designed so that they cannot be put together the wrong way. The quality of the parts in a build system far exceed those of a branded one because you know EXACTLY what went into it right down to the wattage of the power supply. If you want quality, get off your a*s and do a build or pay a tech department to do the build for you. I'll give you a little list of reputable brand names for parts makers and you can decide for yourself what you want.

CPUs - Intel or AMD, whatever gives you the best deal at the time

Video Cards - ATi and nVidia both make excellent cards but nVidia isn't trustworthy because they tend to overprice their items by as much as 62%.

Motherboards - They all tend to be excellent. Asus has the best name but you pay a premium for it. ASRock, Biostar, ECS Elitegroup, EVGA, Foxconn, Intel, MSI, and XFX all make fine motherboards for the average consumer.

Cases and Power Supplies - As long as you're getting over 400 watts, you can't really go wrong. Often you'll get a better deal on a case that already has a power supply included.

Internal Hard Drives - No real problems here. Seagate, Hitachi, Western Digital and Samsung all make good drives.

External Hard Drives - Again, Seagate and Western Digital make good drives but so too do iOmega and others. Maxtor had problems before Seagate bought them. Again, whatever gives you the best value.

Mice, Keyboards, Game Controllers and Webcams - Stick with Logitech or Microsoft although Kensington makes a decent product as well.

Monitors - You will pay a premium for Sony, Panasonic, Philips, ViewSonic, etc. but they're not really worth it. Usually you can find an LCD with a name you don't recognize like Hanns or I-INC that most likely are just as good as the big names. Remember, LCDs have no moving parts. Beware the high prices of monitors with computer brand-names on them. Acers, Gateways, IBM, etc. are just re-branded monitors made by the same makers as I-INC. There's nothing wrong with them but the Acer, Gateway or IBM name demands a price increase so they're not worth it.

The other obvious advantage to this is that when your computer becomes too slow and you need a hardware upgrade you don't have to buy a whole new machine. You can usually get away with changing the CPU, motherboard and RAM, leaving everything else intact. This will usually cause your system to become more powerful over time as you add things like extra hard drives because you can afford to.

Laptops are the only situation where you cannot build your own. If you stick to a normal-looking black laptop like the ones offered by eMachines and get the extended warranties, you can't really go wrong. Acer, HP, Compaq, IBM, Lenovo and Gateway will cost more without much added value except that they may be prettier with their red, blue, pink and silver colours.

The only drawback to this idea is a lack of a 1-800-I-AM-AN-IDIOT customer service line. This is easily sidestepped by the vast amounts of information on how to fix problems simply by typing into google what your computer is doing wrong. I'd rather watch a step-by-step video or read step-by-step instructions in a tech forum than listen to some customer service rep giving me some schpeel that they are required to read off of their screen to me. Apple is the only company with decent tech support but the drawback is of course, you have to buy an Apple..lol!!

Hope this helps you in future. It's a zoo out there but as long as you pick the right animal, you'll ride out into the sunset with very little problems.
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