- Report: #374760
Report - Rebuttal - Arbitrate
Complaint Review: Future Shop
Future Shop2929 Barnet Highway (Coquitlam Centre) Coquitlam, British Columbia Canada
Future Shop Refused to refund packaged deal. Coquitlam British Columbia
*Author of original report: *UPDATE ..
*UPDATE Employee: I work there
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On September 14th I went into Future Shop 003 to purchase "Samsung BDP1500 Blu-ray Disc Player" but was informed that Transformers DVD
is out of stock so I asked if I could pick another movie since it was included in the packaged deal.
The Manager approved and I picked out Spider-Man 3 since I have not seen it yet.I was told to pay the difference since the packaged dvd was $4 cheaper.
Now I notice that the dvd was actually $3 cheaper If you calculate from the savings of $134 claimed but whatever.
I thought the packaged deal was fully refundable if returned because of course it was advertised as a package and the sale person even circled the receipt marking it as packaged.
On September 18th I went into Future Shop 003 to return the packaged deal for refund because the Samsung BDP1500 was working intermittently.
The first thing I was told is that the Blu-ray dvd is non refundable because it's software.
Now I am aware of Future Shops policy on returning software but they advertised the price as a packaged deal.
I told the store manager Blair that they should have not advertised the sale price as a packaged deal since they are not treating it as a packaged deal on return.
This is false advertising and misleading. I was never informed that the second I make this purchase, it will not longer be considered a packaged deal.
I gave up after arguing with Blair for 5 min. I was refunded $266.98 for a player that sells for $299.99.
This is not acceptable. If I had a choice I would have Purchased the player for $266.99 and told them they can stick the dvd you know where.
Now I have a Blu-ray dvd that cost me $41.43. It's worth no more then $5 on ebay and Future Shop made profit from the sale of the dvd.
Don't get me wrong, $41.43 is not a fortune but it's a real piss off when you get screwed over.
So the lesson here is not to fall for their packaged deals, especially if they include software that is also sold separately.
Think you have a choice next door by going to Best Buy? Think again, they are both owned by the same US Company.
For a copy of ad and my receipts please go here: http://www.lostdreamsgallery.com/future_shop_scam/
Anmore, British Columbia
This report was posted on Ripoff Report on 09/21/2008 03:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Future-Shop/Coquitlam-British-Columbia-V3B-5R5/Future-Shop-Refused-to-refund-packaged-deal-Coquitlam-British-Columbia-374760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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