GA. Power Utility( Eletricity) Gainesville,Buford, Jefferson offices
Gainesville, Georgia United States of America
GA. Power Utility( Eletricity) lied and misdirected a payment ,refused to put in my name until I paid someone else bill, threatened to disconnect my power. Gainesville, Georgia
*Consumer Comment: Long Story?
It's a very long story but basically they refused to put the power in my husbands name because it was in someone else name and they passed away so they didnt pay. This was the lady in Buford office who told my husband this however i had already talked to the main office who sent us up there to do exactly that, The lady scared my husband by telling him if he didnt pay they would disconnect the service at that time so he paid $319.00. I was very upset when I called the main office back the lady said that the buford office was wrong but she couldnt do anything about it I would have to go into a branch office so I went and but not before they disconnected r service. I went to the gainesville office and told they what happened the manager there was very helpful so I thought . We came to a agreement of I would put the serves in my husbands name ,he has never had service in his name and they would bill us for the months we where at that address an they would turn the service back on that day and sence my husband has never had service in his name they would not charge a deposit of $370.00 .now the missing payment and the deposit was settled however when I got my next bill it said I had a balance of $900.00 due now. a$370.00 deposit was on there and no payment was showing eather so I went back up there they told me they would call me and wouldnt give me a contact phone number so its been a week now I havent heard nothing except a cut off notice I have to pay it because theres not another power company I can use so I just get stuck with there mistake come out of my pocket and theres not a d**n thing I can do.
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