- Report: #1142412
Report - Rebuttal - Arbitrate
Complaint Review: GALA HOTELS
GALA HOTELS FAILED TO REFUND MY DEPOSIT USA Nationwide
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PLEASE, PLEASE, DO NOT MAKE THE MISTAKE OF BOOKING HOTELS WITH THIS COMPANY "GALAHOTELS" IT DOESN'T EXIST!
I booked hotel accomadation with this false website "GALAHOTELS.COM" in March 2014 as i was planning to take my vacation April 18th, 2014. My booking number is 7638020 and the ref. number is 7460598475. One week after i booked my reservation, i had to cancel my trip because i found out my friend Aunt was on Flight MH370, Malaysia Airlines that went missing. I send several emails to firstname.lastname@example.org asking them to return my deposit based on my unfortunate sistuation, and after sevral emails I got an email from"customer care" saying it would take 21 days for my deposit to returned.
I could not understand why it would take 21 days to get my money back as it was pretty straight forward. I tried calling their bogus number 347-669-5117 and everytime i called it doesn't matter the day or hour i would get a stupid recording saying "no agent is queued for this call" I asked ten different persons to call and they got the same message. Now they are nolonger responding to my emails. I send them several emails and no success with them responding.
From March 17th until today April 28th (more than 21 days), and i am still waiting for my deposit or someone to call me regarding my deposit.
I am frustrated to know that i innocently booked hotel reservations with this company and they refused to return my deposit.
Does anyone out there know of this company? Could you please contact me at 510-xxxz-xxxx (((REDACTED))). They claim to have offices in United Kingdom, Italy, Spain and Turkey. I guess they are trying to fraud somemore people like myself. I am trying to put a stop to this fraud company. I reported them to the police and the police are investigating them.
I am planning to send out more warnings to all social media network, but still giving them time (end of April) to refund my money.
This report was posted on Ripoff Report on 04/28/2014 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/GALA-HOTELS/nationwide/GALA-HOTELS-FAILED-TO-REFUND-MY-DEPOSIT-USA-Nationwide-1142412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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