- Report: #733624
Complaint Review: GARY'S WINE AND MARKETPLACE
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| GARY'S WINE AND MARKETPLACE 1308 Rt. 23 North
Wayne, New Jersey United States of America |
|
GARY'S WINE AND MARKETPLACE GARY'S Rip-off, ARROGANT OWNER, OVER PRICED, NO CUSTOMER SERVICE OR KNOWLEDGE ABOUT WINE Wayne, New Jersey
*UPDATE Employee: This is a hoax.
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OMG, I was just at GARY'S MARKETPLACE in Wayne and I can't tell you what a joke this place has become! I bought a bottle of wine last week, as per the recommendation of the manager in the store. Because I live in NYC, when I stopped into GARY'S MARKETPLACE, on my home, I bought a couple bottles- since the manager said I could return the others, if not opened and not happy.
I came back to GARY'S MARKETPLACE today and tried to do just that! Make an easy return and If all went well, probably would have reused the money towards something else there. NO WAY!
The manager at GARY'S MARKETPLACE denied ever telling me that I could return the wine. He actually made me feel like I never even met him before, except that I asked him to write his info on my receipt. I said that he was not being fair and I only wanted to return the two bottles for something different.
He became angry, condescending and rude. He said he called the owner Gary (that ugly dude on the self promoting billboards in NJ) and was told not to take the wine back.
I really don't want to detail a blow by blow of what happened at GARY'S MARKETPLACE, but I just want to make sure that NO ONE goes there. I have since priced them to other stores and GARY'S MARKETPLACE is also a rip off in cost. Yes the stores look nice, but do you really want to pay for their decor and GARY's billboards?????
In the end, I was made to feel stupid and cheap and will definitely never return with my money! This economy stinks and I can find other liquor stores who care to do business with class!
I came back to GARY'S MARKETPLACE today and tried to do just that! Make an easy return and If all went well, probably would have reused the money towards something else there. NO WAY!
The manager at GARY'S MARKETPLACE denied ever telling me that I could return the wine. He actually made me feel like I never even met him before, except that I asked him to write his info on my receipt. I said that he was not being fair and I only wanted to return the two bottles for something different.
He became angry, condescending and rude. He said he called the owner Gary (that ugly dude on the self promoting billboards in NJ) and was told not to take the wine back.
I really don't want to detail a blow by blow of what happened at GARY'S MARKETPLACE, but I just want to make sure that NO ONE goes there. I have since priced them to other stores and GARY'S MARKETPLACE is also a rip off in cost. Yes the stores look nice, but do you really want to pay for their decor and GARY's billboards?????
In the end, I was made to feel stupid and cheap and will definitely never return with my money! This economy stinks and I can find other liquor stores who care to do business with class!
This report was posted on Ripoff Report on 05/26/2011 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/GARYS-WINE-AND-MARKETPLACE/Wayne-New-Jersey-07470/GARYS-WINE-AND-MARKETPLACE-GARYS-Rip-off-ARROGANT-OWNER-OVER-PRICED-NO-CUSTOMER-SERVI-733624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
This is a hoax.
AUTHOR: Bob L - (United States of America)
SUBMITTED: Friday, June 10, 2011
I am a senior manager at Gary's Wine & Marketplace in Wayne. After reading the original report I was a bit taken back. At Gary's we are extremely customer oriented and bend over backwards to please a customer. If a manager acted this way with a customer he would be fired on the spot; and he knows it!
Our guidelines for returns are consistent throughout our three stores. As long as a product is unopened and not damaged we always allow returns; even without a receipt. For parties, we allow customers to overbuy and return the unused items.
Managers have the authority to process returns and his claim that the manager called Gary is a total fabrication.
I strongly believe this original report is a total hoax and demand additional information from the original poster. I'd like to see his original receipt, date and time he allegedly returned to the store and a name or description of the manager.
Our guidelines for returns are consistent throughout our three stores. As long as a product is unopened and not damaged we always allow returns; even without a receipt. For parties, we allow customers to overbuy and return the unused items.
Managers have the authority to process returns and his claim that the manager called Gary is a total fabrication.
I strongly believe this original report is a total hoax and demand additional information from the original poster. I'd like to see his original receipt, date and time he allegedly returned to the store and a name or description of the manager.
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