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  • Report: #317684

Complaint Review: GATEWAY COMPUTERS / HSN-HOME SHOPPING NETWORK

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  • Submitted: Thu, March 13, 2008
  • Updated: Sun, March 08, 2009

  • Reported By:oklahoma Oklahoma
GATEWAY COMPUTERS / HSN-HOME SHOPPING NETWORK
610 GATEWAY Drive North Sioux City, South Dakota U.S.A.

GATEWAY COMPUTERS / HSN-HOME SHOPPING NETWORK BOTH COMPANIES REFUSES TO HELP RESOLVE RETURN OF COMPUTER AND REFUND MONEY. I REPEATLY ASK FOR WAREHOUSE INFOR IN MILLINGTON TN. North Sioux City South Dakota

*UPDATE Employee: Consumer Comment is 100% accurate!

*Consumer Comment: No computer fraud. HSN provides great service. You should used Fedex or UPS.

*Consumer Comment: No computer fraud. HSN provides great service. You should used Fedex or UPS.

*Consumer Comment: No computer fraud. HSN provides great service. You should used Fedex or UPS.

*Consumer Comment: No computer fraud. HSN provides great service. You should used Fedex or UPS.

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I purchased a Gateway notebook through HSN. I started having problems and wanted to return it. I contacted Gateway to return the computer and was told since it was pass thirty days I would have to contact HSN in order to return it. I contacted HSN and was told ok to return computer using the lable provided in shipping. I was not advised to get any tracking infomation through my local postal service. I return computer using lable provided return to warehouse in Millington TN. When I contacted Gateway return department I was told since the return did not come through them they will have no way of tracking the package and they can not provide me with any warehouse information in Millington TN. I would have to contact HSN since the shipping lables are provided by them. I conatacted HSN and they told me the returns are handle by Gateway and they will not be able to refund me my return if gateway don't have tracking information. I told the CSR that you all told me to return it using lable provided you all did not give me any tracking. If Gateway would not return computer and tell me to go back to HSN for return, I contact HSN for process of return and your CSR tell me to put reason for return information inside package and ok to return useing shipping lable provided and this is what I did. Nither company is taking ownership of the problem to locate return I have been getting such a run around..... Both companies refuse to give me the return address that was provided by them so I can located return.

Amanda
oklahoma, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 03/13/2008 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/GATEWAY-COMPUTERS-HSN-HOME-SHOPPING-NETWORK/North-Sioux-City-South-Dakota-57049/GATEWAY-COMPUTERS-HSN-HOME-SHOPPING-NETWORK-BOTH-COMPANIES-REFUSES-TO-HELP-RESOLVE-RETUR-317684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Consumer Comment is 100% accurate!

AUTHOR: Rickoshay13 - (U.S.A.)

Unfortunately, shipping any package without insurance or a reliable tracking system is risky. Lets say I decide to ship a family heirloom to my mother in New Hampshire, but I end up just sending it through the mail without insurance.... well mommy dearest never gets it and who is at fault? Well it is the post office's right? They are the ones who lost it after all... however, I was the one who chose them as my shipper, trusting that they will get the package safely and quickly to NH. We are human and mistakes happen, a package is overlooked, something isnt as secure as we thought it was, a package bounces off a truck... Had I chosen to insure the package, I would then be able to file a claim, check tracking information, and at least be reimbursed for the package's value. (although being that this hypothetical package is priceless, im still up the creek without a paddle, and mom's not too happy!)

Point being, always make sure you are 100% confident that the method in which you are sending a package will insure its safe delivery. In the case with a product you are returning? You have to remember, until its delivered, its still your product, and if you arrange for flexpays? Well you still need to pay them if you dont deliver it successfully back.

Answered with the intent to help HSN customers that have had questions go unanswered.
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#2 Consumer Comment

No computer fraud. HSN provides great service. You should used Fedex or UPS.

AUTHOR: Wilson - (U.S.A.)

1. What was wrong, i.e., not working with the Gateway notebook?

2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus.

3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer.

4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses.

5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.
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#3 Consumer Comment

No computer fraud. HSN provides great service. You should used Fedex or UPS.

AUTHOR: Wilson - (U.S.A.)

1. What was wrong, i.e., not working with the Gateway notebook?

2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus.

3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer.

4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses.

5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.
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#4 Consumer Comment

No computer fraud. HSN provides great service. You should used Fedex or UPS.

AUTHOR: Wilson - (U.S.A.)

1. What was wrong, i.e., not working with the Gateway notebook?

2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus.

3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer.

4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses.

5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.
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#5 Consumer Comment

No computer fraud. HSN provides great service. You should used Fedex or UPS.

AUTHOR: Wilson - (U.S.A.)

1. What was wrong, i.e., not working with the Gateway notebook?

2. If the problem was with programs not working or the operating system, and not the notebook itself then Gateway is not responsible. If the problem was not hardware, you did not need to return the laptop especially if you were infected with a computer virus.

3. You had purchased the computer from HSN (Home Shopping Network) and thus you should have first contacted HSN. HSN's refund policy is 30-days so you are lucky the HSN customer service rep informed you to return the computer.

4. The Gateway laptops and desktops sold by HSN are specially configured for HSN and thus the computers are shipped from Gateway and not from HSN's fulfillment warehouses.

5. There is no computer fraud here. Even though HSN told you to use their shipping label, you should have used a shipper that has good tracking like Fedex or UPS which provide accurate tracking information at every destination change or truck change. The US Postal Service's tracking only provide pickup and delivery information. For an expensive piece of electronics (I am guessing $700 - $1300 for the laptop), you should have recorded the serial number of the laptop and used a reliable shipper.
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