• Report: #1064627

Complaint Review: GC Services

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  • Submitted: Fri, July 05, 2013
  • Updated: Fri, July 05, 2013

  • Reported By: Lolly — Stevens Point Wisconsin
GC Services
940 Westport Plaza Dr Suite 425 St Louis, Missouri USA

GC Services Garland Robinson Bogus Late fees St Louis Missouri

*Author of original report: Still seeking compensation

*UPDATE Employee: Billing information

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 My American Express account was taken over by GC Services. I then, received two separate bills -- one from American Express and one from GC services. The amounts and due dates were different/varying which made managing the account confusing. A payoff amount was finally quoted and I paid off the bill only to receive another bill for a late fee of 35.00. Because the final payment was mailed in a timely manner, I disputed the amount. The rep said it was 24 hours late or processed one day late and to forgive the charge, I would have to contact Am Express - which resulted in a circle of finger-pointing and "That's not accurate Maa'm" in terms of who could consider waiving an addtl. bogus late fee. I feel the late fee should be forgiven due to the confusing nature of the billing as well as the circle-calling - "Call Am Express,"  "Call GC Services" I was referred to for a frustrating non-solution.

I would like the fee remitted.

Thank you.


This report was posted on Ripoff Report on 07/05/2013 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/GC-Services/St-Louis-Missouri-63146/GC-Services-Garland-Robinson-Bogus-Late-fees-St-Louis-Missouri-1064627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still seeking compensation

AUTHOR: Lolly - ()

 I am not receiving two separate bills from any other company I am dealing with or have dealt with. Receiving two separate bills with varying due dates and varying amounts was/is a confusing practice. Your response was not helpful. A simple refund of the 35.00 unnecessary late fee would solve the issue. It's not the money, it's the principal of the matter and the feeling of being ripped off by your company, although the finger will probably be pointed in a continuous circle back to Am Express, who will in turn blame GC Services.  I just want my 35.00 back.

 

Laurie Neuwirth

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#2 UPDATE Employee

Billing information

AUTHOR: THEDEBTCOLLECTOR - ()

You received two different bills because gc services did not own your bill. American express was still sending you statements because they have ownership of your account. By law gc services is required to send you notice within seven business days they receive your account. As far as the late fees, if you paid off the amount that was listed on your bill and the interest was added after you made payment, you can request that American express cancel the remaining balance because all that's left is interest. Just call them and make the request. The interest was added my American express not gc services ergo gc services can not cancel the remaining balance. Hope this helps.

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