- Report: #180895
Report - Rebuttal - Arbitrate
Complaint Review: GE Capital CONS CARDCO
GE Capital CONS CARDCOPO Box 276 Dayton, Ohio U.S.A.
GE Capital/GE Money BankGE Capital CONS CARDCO ripoff:Fraudulent Billing Practices-delayed mailing bills so as to arrive too late to pay ontime, lied in phone conversations about waiving penalty fees/ interest charges. Dayton Ohio
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We were in the process of refinancing our home mortgage, so we wrapped in the stated full balanced owed to GE Capital as reflected on our last billing and with three credit bureaus. The mortgage company cut a check for the balance made out directly to GE Capital, which was cashed in a timely manner by GE.
My wife and I purchased a new car sometime later. We were shocked to discover that GE Capital had placed a claim of non-collected debt in the amount of over $400.xx We dug up the last bill, called GE and were told that our deliquent acct had since been sold to Arrow Financial and that GE had no legal way to talk to us about it-we'd have to call Arrow, and was given the number. We tried to discuss with Arrow Financial the situation, faxed several documents supporting our claims. Arrow stated that unless we had a bill reflecting a "0" balance, we owed them the amount claim, which up to almost $500.00 by this time. Another call back to GE gleaned the same statement: "they couldn't talk to us because the acct had been sold. We needed to take it up with 'Arrow."
We have since discovered that our experience with late arrival of bills has happened to many people, including Whitehall Jewelers employees who used GE for their own purchases. In discussions with GE, they claimed that it was impossible that they were the problem, as our bill was being sent out in large groups and no on else was getting them late-it must be the Post Offices fault. I discussed this possibility with the US Postal Service. The post office sent a tracking notice to GE and magically, the bills began to arrive in a timely manner.
Additonally, I have established contact with a former employee of GE, who has personally witnessed coworkers purposefully leaving stacks of bills on their desks, waiting till just before due dates to mail out, so the bills arrive too late to pay ontime, thus fees are charged.
All along, I have documented my conversations, statements to/by whom and what dates/times and dollars amounts discussed. It is my intention to seek assistance with my state attorney generals office, among other entities, and make my experience known. I also will contest the credit report data in writing. Too, I intend on seeking a lawyer to sue for damages: with the credit report claim, I had to pay a much higher interest rate, translating into a higher monthly payment, on my vehicle loan due to the damage to my credit rating. Additionally,this will affect my credit rating in all subsequent financial transactions I attempt until this is resolved. (Not to mention the mental and emotional anguish we've suffered in dealing with GE and Arrow Financial over this situation.) I feel certain that my experience to not an infrequent occurance. Perhaps a class action suit regarding billing practices is possible. I will seek this out.
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This report was posted on Ripoff Report on 03/13/2006 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital-CONS-CARDCO/Dayton-Ohio-45401/GE-CapitalGE-Money-BankGE-Capital-CONS-CARDCO-ripoffFraudulent-Billing-Practices-delayed-180895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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