- Report: #1045431
Report - Rebuttal - Arbitrate
Complaint Review: GE Capital Retail Bank
GE Capital Retail BankUSA Nationwide United States of America
GE Capital Retail Bank Excessive fees and horrible customer service. Grand Rapids, Nationwide
*Author of original report: I'm not here to argue with you.
*Consumer Comment: I guess you are just in denial now...
*Author of original report: Like I said
*Consumer Comment: Understanding Credit
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Here it is, almost 60 months later, and now the bike is another 5 months from being paid off. Late fees had been assessed to my account for payments that have gone over the 10 day grace period. I've compensated for the late fees by including additional money in my payment. I knew I was late. That's my fault.
The additional money sent with the regular payment was then applied to the next month's payment instead of covering the fees. The fees were then added to the principal balance then accrued interest. I've tried talking to representatives on the phone about the situation, but they get combative and start telling untruths.
When I have a payment due, they automatically tell me that I'm late. Payment amount is 233.08. If I call and ask anything about my account, magically my payment due is 466.16 and they show it past-due.
Any time I try to explain my side I'm interrupted. When saying that I'm not happy with their service, I'm told not to use GE. This is from multiple people. They've all told me to not use GE if I don't like how they do business.
I shall take their advice. No more GE for me.
This report was posted on Ripoff Report on 04/23/2013 07:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital-Retail-Bank/nationwide/GE-Capital-Retail-Bank-Excessive-fees-and-horrible-customer-service-Grand-Rapids-Natio-1045431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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