ED Magedson – Founder
GE Capital Retail BankNationwide USA
GE Capital Retail Bank GE Capital Retail Credit GE Capital Retail Bank...Kings of the Late Fee Ripoff Orlando Nationwide
We opened this account to finance a sleep number bed. Average bed at best. I sent payments electronically to GE Credit and at first there were no problems. Then it took them 6 days to process a payment which resulted in a late fee which I didn't notice on my statement. I never have any late fees on any bills. The end result was late fees totaling $140. I reached a compromise with them. They said they would give me credit for half if I paid the total amount of late fees. They never did. They lied.
In order to keep late fees from happening again I startedd making payments long before the due date. I made a payment that was processed by GE on 03/05/2014 for a due date of 03/28/2014. They didn't use that as March's payment. Instead they just deducted it from the balance due. April's payment was processed by them on 04/03/2014 and their system used that as March's payment resulting in a late fee. Now because of their infliexible billing system, they say I owe $253, $218 regular payment plus $35 late for April's payment.
I attempted to resolve this with online chat. All their customer service is in India so I am sure you know what I was dealing with. The agent said she could do nothing. I have to make anoter April payment with the late fee to avoid another late fee.
I tell ya I am so sick of these people and their underhanded ways. I don't know whether to contact an attorney or not. GE should be run through the ringer for their sloppy handling of payments and their mafia style way of assessing late fees. A class action lawsuit should be in order or an attorney general of a state should run them through the ringer for their nefarious ways. At the least GE should be publicly chastised for their outsourcing of customer support.
I am open to any suggestions on how to handle this so that GE starts feeling some pain.
This report was posted on Ripoff Report on 04/09/2014 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital-Retail-Bank/nationwide/GE-Capital-Retail-Bank-GE-Capital-Retail-Credit-GE-Capital-Retail-BankKings-of-the-Late-1137529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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