- Report: #1137529
Report - Rebuttal - Arbitrate
Complaint Review: GE Capital Retail Bank
GE Capital Retail BankNationwide USA
GE Capital Retail Bank GE Capital Retail Credit GE Capital Retail Bank...Kings of the Late Fee Ripoff Orlando Nationwide
*Consumer Comment: A Lawyer?
*General Comment: funny.....
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We opened this account to finance a sleep number bed. Average bed at best. I sent payments electronically to GE Credit and at first there were no problems. Then it took them 6 days to process a payment which resulted in a late fee which I didn't notice on my statement. I never have any late fees on any bills. The end result was late fees totaling $140. I reached a compromise with them. They said they would give me credit for half if I paid the total amount of late fees. They never did. They lied.
In order to keep late fees from happening again I startedd making payments long before the due date. I made a payment that was processed by GE on 03/05/2014 for a due date of 03/28/2014. They didn't use that as March's payment. Instead they just deducted it from the balance due. April's payment was processed by them on 04/03/2014 and their system used that as March's payment resulting in a late fee. Now because of their infliexible billing system, they say I owe $253, $218 regular payment plus $35 late for April's payment.
I attempted to resolve this with online chat. All their customer service is in India so I am sure you know what I was dealing with. The agent said she could do nothing. I have to make anoter April payment with the late fee to avoid another late fee.
I tell ya I am so sick of these people and their underhanded ways. I don't know whether to contact an attorney or not. GE should be run through the ringer for their sloppy handling of payments and their mafia style way of assessing late fees. A class action lawsuit should be in order or an attorney general of a state should run them through the ringer for their nefarious ways. At the least GE should be publicly chastised for their outsourcing of customer support.
I am open to any suggestions on how to handle this so that GE starts feeling some pain.
This report was posted on Ripoff Report on 04/09/2014 11:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital-Retail-Bank/nationwide/GE-Capital-Retail-Bank-GE-Capital-Retail-Credit-GE-Capital-Retail-BankKings-of-the-Late-1137529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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