- Report: #821286
Report - Rebuttal - Arbitrate
Complaint Review: GE Capital
GE CapitalOrlando, Florida United States of America
GE Capital Retail Bank GE Capital was unable to provide me with my account number in a timely manner so I could avoid interest charges Orlando, Florida
*Author of original report: Update
*Consumer Comment: Pay online
*Consumer Comment: Something is missing
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My plan was to pay the promotional balance before December 17, 2011 in order to avoid the interest charges, in order to do this I needed my account number, I checked onlione the account is not displayed, it is not available in the e-statement which is supposed to be an exact copy of the mailed statement, I had opted out of receiving a mailed copy in order to save paper (for the environment) and save GE some money since they were kind enough to give me the promotional offer.
I called GE capital twice and spoke with two different people to make sure I got the correct answer, they both told me that GE would email me my statement which will include my account number, and that would take 7 to 10 business days. Unfortunately I did not have that much time as the expiration day was approaching.
I received the statement after the expiration date arrive Dec 17, 2011, by then the interest amount of $725.36 was charged. I believe that GE capital should have provided me with my account number either online in the e-statement or over the phone, so I can pay my balance in a timely manner and avoid the interest charge.
This report was posted on Ripoff Report on 01/11/2012 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Capital/Orlando-Florida-32896/GE-Capital-Retail-Bank-GE-Capital-was-unable-to-provide-me-with-my-account-number-in-a-tim-821286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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