- Report: #279502
Report - Rebuttal - Arbitrate
Complaint Review: GE - G E Appliances Dishwasher Recall
GE - G E Appliances Dishwasher Recall2670 Executive Dr Suite A Indianapolis, Indiana U.S.A.
GE Appliances Dishwasher Recall Rebate GE.com Misleading Safety Notice of Recalled GE Dishwashers Tricks Consumers with Cash Rebate Letters Indianapolis Indiana
*Author of original report: No Rebate from GE Appliances Dishwasher Recall Rebate
*Author of original report: Home Depot Brooklyn Heights Good Customer Service GE Diswasher Rebate
*Author of original report: UPDATE
I went to Home Depot on 10/14/07 and took my recall letter and showed it to the salesman who was selling dishwashers and told him I wanted to purchase a dishwasher since I was going to get $150 rebate since the present one I had was recalled. After he read the Safety Notice a few times that I presented to him that GE sent me, he directed me to certain dishwashers. I took one of the dishwashers off of the floor, because after calling my son, my son said he would install it rather than Home Depot charging me. I picked out one dishwasher that was for $247.00 on sale that the salesperson led me to and the salesperson was nice enough to place that on a cart, so that my son and I could transport it home.
On 10/17/07 I called the salesperson again, because I remembered him telling me to remove something off of the dishwasher before I discarded it to be elligible for my rebate. He told me that I had to remove the label inside the dishwasher with the model and serial number on--which I did.
My son installed the dishwasher and I then went to the GE website to print out the rebate form and LOW AND BEHOLD--there now appeared specific models of specific dishwashers that were eligible for the $300 and $150 rebates! These model numbers were not printed on the original Safety Notice that was mailed to consumers; they were only printed on the rebate form! I filled out my rebate form to find out that the dishwasher that I had purchased and WAS ALREADY INSTALLED did not qualify!
I called the Recall Department and spoke with Samantha on 10-18-07 at 10:23 AM and was told that there was nothing they could do for me and they were not responsible for Home Depot selling me the wrong dishwasher! I argued the fact that no where did it give on the actual Safety Notice recall letter and specific model numbers of dishwashers that had to be purchased in order to qualify for the rebate. Samantha stated that the letter was in fact misleading, but they could not be held accountable, or reliable for Home Depot misinforming the customers and there was nothing they could do about it.
On 10-18-07 at 10:47 AM, I contacted U.S. Consumer Product Safety Commission at 1-800-638-2772 and filed a report and spoke with Michael June and gave him a report of how I felt I had been decieved. Ms. June said that they would contact the company and let me know the results.
Isn't this a nice decieving way to get consumers to purchase more dishwashers from GE through their misleading recall letters?
BEWARE OF THE GE DISHWASHER RECALL LETTERS, BECAUSE THEY ARE NOT WHAT THEY APPEAR TO BE.
GE now needs the cash, because of all the recalled products and they have to make it for it someway.
I'm planning on taking this to Small Claim's Court if I get no satisfaction. I have been deceived and mislead.
This report was posted on Ripoff Report on 10/18/2007 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-G-E-Appliances-Dishwasher-Recall/Indianapolis-Indiana-46241/GE-Appliances-Dishwasher-Recall-Rebate-GEcom-Misleading-Safety-Notice-of-Recalled-GE-Dish-279502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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