• Report: #279502

Complaint Review: GE - G E Appliances Dishwasher Recall

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  • Submitted: Thu, October 18, 2007
  • Updated: Sun, March 09, 2008

  • Reported By:Brecksville Ohio
GE - G E Appliances Dishwasher Recall
2670 Executive Dr Suite A Indianapolis, Indiana U.S.A.

GE Appliances Dishwasher Recall Rebate GE.com Misleading Safety Notice of Recalled GE Dishwashers Tricks Consumers with Cash Rebate Letters Indianapolis Indiana

*Author of original report: No Rebate from GE Appliances Dishwasher Recall Rebate

*Author of original report: Home Depot Brooklyn Heights Good Customer Service GE Diswasher Rebate

*Author of original report: UPDATE

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I recently received a Safety Notice - Recall of Certain GE Dishwashers from GE Appliances and my dishwasher was listed as one of the recalled ones. The letter stated that if I wished to "...replace the dishwasher with a new model you can use the rebate of $150 for GE dishwashers and $300 for GE Profile and GE Momogram dishwashers that GE is offering on the purchase of a new dishwasher."

I went to Home Depot on 10/14/07 and took my recall letter and showed it to the salesman who was selling dishwashers and told him I wanted to purchase a dishwasher since I was going to get $150 rebate since the present one I had was recalled. After he read the Safety Notice a few times that I presented to him that GE sent me, he directed me to certain dishwashers. I took one of the dishwashers off of the floor, because after calling my son, my son said he would install it rather than Home Depot charging me. I picked out one dishwasher that was for $247.00 on sale that the salesperson led me to and the salesperson was nice enough to place that on a cart, so that my son and I could transport it home.

On 10/17/07 I called the salesperson again, because I remembered him telling me to remove something off of the dishwasher before I discarded it to be elligible for my rebate. He told me that I had to remove the label inside the dishwasher with the model and serial number on--which I did.

My son installed the dishwasher and I then went to the GE website to print out the rebate form and LOW AND BEHOLD--there now appeared specific models of specific dishwashers that were eligible for the $300 and $150 rebates! These model numbers were not printed on the original Safety Notice that was mailed to consumers; they were only printed on the rebate form! I filled out my rebate form to find out that the dishwasher that I had purchased and WAS ALREADY INSTALLED did not qualify!

I called the Recall Department and spoke with Samantha on 10-18-07 at 10:23 AM and was told that there was nothing they could do for me and they were not responsible for Home Depot selling me the wrong dishwasher! I argued the fact that no where did it give on the actual Safety Notice recall letter and specific model numbers of dishwashers that had to be purchased in order to qualify for the rebate. Samantha stated that the letter was in fact misleading, but they could not be held accountable, or reliable for Home Depot misinforming the customers and there was nothing they could do about it.

On 10-18-07 at 10:47 AM, I contacted U.S. Consumer Product Safety Commission at 1-800-638-2772 and filed a report and spoke with Michael June and gave him a report of how I felt I had been decieved. Ms. June said that they would contact the company and let me know the results.

Isn't this a nice decieving way to get consumers to purchase more dishwashers from GE through their misleading recall letters?

BEWARE OF THE GE DISHWASHER RECALL LETTERS, BECAUSE THEY ARE NOT WHAT THEY APPEAR TO BE.

GE now needs the cash, because of all the recalled products and they have to make it for it someway.

I'm planning on taking this to Small Claim's Court if I get no satisfaction. I have been deceived and mislead.

Peggy
Brecksville, Ohio
U.S.A.

This report was posted on Ripoff Report on 10/18/2007 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-G-E-Appliances-Dishwasher-Recall/Indianapolis-Indiana-46241/GE-Appliances-Dishwasher-Recall-Rebate-GEcom-Misleading-Safety-Notice-of-Recalled-GE-Dish-279502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

No Rebate from GE Appliances Dishwasher Recall Rebate

AUTHOR: Peggy - (U.S.A.)

It is now March 9, 2008 and I have yet to receive a rebate from GE in spite of receiving my green card back in the mail with confirmation that they did in fact receive my rebate form.

They are a company that needs to be investigated. I would have never purchased another dishwasher had I have known that I would have never received my $150.00 rebate like GE promised me.
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#2 Author of original report

Home Depot Brooklyn Heights Good Customer Service GE Diswasher Rebate

AUTHOR: Peggy - (U.S.A.)

I have been extremely satisfied with The Home Depot in Brooklyn Heights, Ohio and how they bend over backwards to satisfy their customers. You can't get better store management than what they have. The manager Dan, was willing to eat the cost of the rebate, but I filed a report with the Consumer Protection Agency and shortly afterwards, I received a phone call saying that GE would honor my rebate. I mailed in my receipt along with the rebate form as I was instructed to do, but I have not heard back from GE as of yet. I did mail it with a return receipt and received the green card some time ago. I'll give it a bit more time before I give an update and start to panic.
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#3 Author of original report

UPDATE

AUTHOR: Peggy - (U.S.A.)

Looks like this is a norm for GE and their decptive business practices. You may view the below story at the New York State Attorney General's website.


New York State Attorney General Andrew M Cuomo sued GE as well and won for deceptive business practices with GE dishwashers. Read the below story:


NOTICE OF COURT'S DECISION FINDING THAT GE ENGAGED IN DECEPTIVE BUSINESS CONDUCT WITH RESPECT TO ITS DISHWASHER RECALL.


In October, 1999, GE in cooperation with the U.S. Consumer Product Safety Commission announced a recall of certain GE and Hotpoint brand dishwashers which present a fire hazard. The model numbers of those dishwashers are GSD500D, GSD500G, GSD540, HDA467, HDA477, and HDA487, with serial numbers containing A,M,R,S,T,V, or Z as the second character. GE offered individual consumers rebates of $75 - $125 toward the purchase of a new GE brand dishwasher, or $25 toward the purchase of a non- GE brand or GE Hotpoint brand dishwasher, along with a one year extension of the service contract.

In March, 2000, New York State Attorney General Spitzer commenced a lawsuit against GE alleging that GE gave individual consumers who owned these recalled dishwashers misleading information about the feasibility of repairing them.

On January 19, 2001, the New York Supreme Court, by the Honorable Louise Gruner Gans, issued a Decision and Order finding that GE engaged in deceptive conduct with respect to the feasibility of repairing the dishwashers, and further awarding restitution to New York consumers who purchased new dishwashers as a result of having been misled by GE about repairs, penalties against GE based on the number of statutory violations, and litigation costs to the Attorney General.

Published: July 11, 2001
A state Supreme Court justice has ordered General Electric to pay for newspaper advertisements across New York acknowledging that the company ''engaged in deceptive business conduct'' in connection with a recall of dishwashers in 1999.

The ads will also solicit information from consumers who felt they were misled by G.E. so a monetary award against the company can be determined, the justice, Louise Gruner Gans, ruled.

The justice also required G.E. to pay for a third party to write letters to all New York consumers who contacted the company after the recall announcement to inform them that G.E. acted deceptively and that they might be eligible for restitution if they bought new dishwashers based on misleading information. The case involved the G.E. and Hotpoint brands of dishwashers.

The state attorney general, Eliot L. Spitzer, said today that the orders signed by Justice Gans vindicated the position he took in a suit he filed in March 2000 that G.E. had not been forthcoming with consumers about the defective dishwashers.

General Electric said it would appeal the ruling.

Mr. Spitzer's claim, upheld in a January 2001 ruling by Justice Gans, whose court is in New York City, said the company had led consumers to believe that the fire hazard in a faulty switch could not be fixed. Instead, the company offered consumers between $75 and $125 to buy new GE or Hotpoint machines.

At the same time, however, G.E. was supplying its commercial customers with kits to repair the switches, Mr. Spitzer contended.

Justice Gans ruled that G.E. had engaged in ''deceptive'' communications with its customers.
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