- Report: #315649
Report - Rebuttal - Arbitrate
Complaint Review: GE Money Bank CareCredit
GE Money Bank CareCreditPO Box 960061 Orlando, Florida U.S.A.
GE Money Bank CareCredit Sound too good to be true? This company is set up to have the consumer loose. Orlando Florida
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Sound too good to be true? It is!
Here is what really happens:
If you're like me, I use autopay for online bill payments. This way I don't have to worry about getting the check there on time and I'm never late with a payment. I got set up for autopay on Carecredit. The way they have it set up is to decrease the auto payment each month significantly, so that you are paying much less than the amount necessary to have the balance paid off in full by the year end. There is no way for the customer to adjust this. There is either "pay in full" or go by the automated balance, which was down to $30 in the last months of my year (it needed to be $120/ month to avoid a baloon payment at the end).
Because I am set up for online statements and autopay, I was not aware of the statement fine print which said I would be receiving a $301.22 interest charge in March, if my balance of $550.00 was not paid by then. I was expecting a notification by email or mail that my balance was due, but none came.
On March 6th I received my online notification that my new balance was $880.00. So I called to see what happened. I first spoke with a woman who said, "Oh, I'm sorry but you missed your due date on March 3rd, and now you have to pay the interest." I asked to speak to a supervisor, and was transferred. Her name is Savannah. Savannah said there is absolutely nothing she can do to help me. It was my fault for not seeing the fine print on my (online) statement. She hung up on me.
I had two days grace period to pay the balance without having the $300 finance charge , oh but guess what, I wasn't notified that my deferred interest had expired until 3 days after the due date. How convenient for GE to notify me of my misfortune until the very day after my last chance to pay off the no-interest balance.
If you are using CareCredit from GE money bank, BE CAREFUL!
This report was posted on Ripoff Report on 03/07/2008 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Money-Bank-CareCredit/Orlando-Florida-32896/GE-Money-Bank-CareCredit-Sound-too-good-to-be-true-This-company-is-set-up-to-have-the-co-315649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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