- Report: #365438
Report - Rebuttal - Arbitrate
Complaint Review: G.E. Money Bank
G.E. Money BankP.O. Box 960061 Orlando, Florida U.S.A.
G.E. Money Bank overcharging consumers. applying phone payment fees to the minimum amount due per month. Orlando Florida
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The following month my minimum payment was $69.00. I called G.E. Money Bank to inquire about when my minimum payments would be reduced to $55.00 per the agreement. I was told after I paid this minimum amount due the minimum amount due would be $55.00 again. I talked to another rep in July who told me that because of the late fees and the pay by phone fees, the minimum payment would continue to be $69.00. I asked to speak to a supervisor or manager and was put on hold for a long time. The rep then returned and advised me that my minimum payments would be reduced to $55.00 starting August of 2008.
August 21, 2008, I talked to a rep and explained the situation. I was told by the rep that the minimum payment due would not change because of prior pay by phone fees and prior late fees. I asked to speak to a supervisor and was transferred to someone named 'Steven'. Steven told me that my minimum payment due would not change until the pay by phone fees and the prior late fees (that have been paid) were paid. Steven said after a couple of months my minimum payment should be reduced to $55.00 again.
This company should be investigated because there appear to be red flags concerning their practices in dealing with consumers. I asked one rep if G.E. Money Bank had a whistle-blower hotline for consumers and the rep informed me that G.E. Money Bank did not. G.E. Money Bank appears to be taking consumer money and their practices need to be investigated.
This report was posted on Ripoff Report on 08/21/2008 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Money-Bank/Orlando-Florida-32896-0061/GE-Money-Bank-overcharging-consumers-applying-phone-payment-fees-to-the-minimum-amount-365438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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