• Report: #809900

Complaint Review: GE Money Bank

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  • Submitted: Thu, December 15, 2011
  • Updated: Thu, March 01, 2012

  • Reported By: GE SUCKS — Huntington Beach California United States of America
GE Money Bank
p.o. box 960061 Internet United States of America

GE Money Bank GE Capital Retail Bank Fraudulent Final Payment Debit Twice with No Way to Contact! Internet, Internet

*UPDATE Employee: We'd like to assist

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We used this company when purchasing our furniture through a Ashley Furniture.

They illegally debited the payoff payment of $1595.00 twice. When we called they hung up on us 3 times. On the third time the manager who we spoke with told us that she was "Ending the call" because we told her the funds had been illegally removed. On the 4th call we placed to the company they gave us a bogus fax number.

GE Capital is unethical, illegal, and unprofessional, and beyond everything else, genuinely disinterested in ensuring a positive customer experience.

Do not use this company.

This report was posted on Ripoff Report on 12/15/2011 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Money-Bank/internet/GE-Money-Bank-GE-Capital-Retail-Bank-Fraudulent-Final-Payment-Debit-Twice-with-No-Way-to-C-809900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We'd like to assist

AUTHOR: GECapital - (United States of America)

** To expedite your case, please ensure to provide Reference code DM 030112_ror_AF   **
 
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:
 
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
 
For your security, please do not include your account number in your email.
 
Regards,
Nicole
GE Capital
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