• Report: #681603

Complaint Review: GE Money Bank

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  • Submitted: Wed, January 12, 2011
  • Updated: Fri, January 14, 2011

  • Reported By: L — Clearwater Florida U.S.A.
GE Money Bank
950 Forrer Blvd kettering, Ohio United States of America

GE Money Bank Sam's Club Discover Card GE Money Bank lies to BBB then recharges my account kettering, Ohio

*Consumer Comment: Details?

*Consumer Comment: WHY would you even waste your time with the BBB?

*Author of original report: GE Money Bank Still Stonewalling

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I filed a billing dispute with GE Money Bank over improper charges to my Sam's Club Discover Card. When GE Money Bank refused to process my dispute, I complained to the BBB. GE Money Bank told the BBB it would credit my account for the charge (over one thousand dollars) and it did. Then the BBB closed the dispute. After the dispute was closed, GE Money Bank put the charge back on my card and now refuses to remove it.


This report was posted on Ripoff Report on 01/12/2011 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Money-Bank/kettering-Ohio-45420/GE-Money-Bank-Sams-Club-Discover-Card-GE-Money-Bank-lies-to-BBB-then-recharges-my-account-681603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Details?

AUTHOR: Robert - (U.S.A.)

You leave out a lot of details as to the "improper" charges on your card, as that would have people give you suggestions as to what you may want to do next.

You also didn't mention if the credit was a "temporary" credit while they investigate the dispute. As many times a credit card will do that while they investigate the dispute. But if they deny the dispute they will then "put" the charge back on the account.

But one thing you have to realize is that the BBB is nothing but a private company. Theyare nota government agency and don't haveany legal powers to force a company to do anything. When GE Moneybank refused to process your dispute you should have documented it by sending your DISPUTE in writing to GE Money bank. If they still ignored it you may have actually had legal remedies you could have taken against them.

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#2 Consumer Comment

WHY would you even waste your time with the BBB?

AUTHOR: Steve - (U.S.A.)

Time to get a grip on reality here, and learn what your legal rights are. Forget the BBB!

The BBB has absolutely no power to make anyone do anything. The BBB is a useless and corrupt organization that serves no purpose to the general public.

STAY OFF THE PHONE!!! Phone calls do not protect your rights under the law.

Always make any disputes in writing, and send via cerified mail, return reciept requested. Be sure to put the certified# in the body of the letter and keep a copy for your records. This proves exactly what you sent.

The FAIR CREDIT BILLING ACT explains your rights and the responsibilities of the credit card issuer during the dispute process. You can read this at FTC.gov.

You need to be VERY clear in your dispute to the bank as to exactly what your dispute is, and the exact dollar amount, etc.

You never told us here what your actual dispute was.

Proper terminology is essential. Was the entire transaction fraudulent, or was just the amount wrong, or what? Did you return merchandise and not recieve the credit, did you pay for merchandise that you did not get, etc...This makes a big difference in the resolution process.

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#3 Author of original report

GE Money Bank Still Stonewalling

AUTHOR: L - (U.S.A.)

GE Money Bank is now finger-pointing between two internal departments and doing nothing about my complaint. If you have a GE Money Bank credit card, close it before they do this to you.

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