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  • Report: #727278

Complaint Review: GE Sevice Protection Advantage Federal Warranty Service Corporation

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  • Submitted: Mon, May 09, 2011
  • Updated: Mon, May 09, 2011

  • Reported By: TP — Tampa Florida USA
GE Sevice Protection Advantage Federal Warranty Service Corporation
Box 100 Rapid City, South Dakota United States of America

GE Sevice Protection Advantage Federal Warranty Service Corporation Service Protection Advantage Federal Warranty Service Corporation Avoid GE, No service claim processed for 10 working days Rapid City, South Dakota

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I have service contract with these guys for a water softener.
Called on Saturday April 30 to report problem. Told they would have repair person on site within 48 hours.
Called on Monday May 2 and told the 48 hours started on Monday. Had to give the address on the contract 3 times. Obviously talking to 3rd word country.
Called on May 4 and told they would send a reapir person in 24 hours and given name of repair company.
Called repair company on May 5. Repair company had turned down repair on May 4 and told GE.
Called GE on May 5 and they agreed to use a reapir person that I had to find.
Repair person called GE on May 6 to file repair estimate. GE told repair person to get GE's fax number from ME.
Repair person filed report on May 6.
Called GE on May 9 and told that Claims dept would get back to me in afternoon. Called GE in afternoon and was told the Claims department would call me in 3 working days.

Thus if your kitchen appliance is out GE will take 10 working days to get back to you and you can just eat crap until then.

Note that I have to call GE every time. They have never initiated a call to me.
I have talked to supervisors and customer service. No one is empowered to fix the problem.

Avoid at all costs GE appliances and repair contracts.

This report was posted on Ripoff Report on 05/09/2011 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Sevice-Protection-Advantage-Federal-Warranty-Service-Corporation/Rapid-City-South-Dakota-57709/GE-Sevice-Protection-Advantage-Federal-Warranty-Service-Corporation-Service-Protection-Adv-727278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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