- Report: #546674
Report - Rebuttal - Arbitrate
Complaint Review: GE- Thomson INC.
GE- Thomson INC.3135 EASTON TURNPIKE FAIRFIELD, Connecticut United States of America
GE- Thomson INC. THOMSON MODEL D52GW12 TV IS A FIRE HAZARD HELP ME FILE CLASS ACTION LAW SUIT FAIRFIELD , Connecticut
*Author of original report: THIS IS THE RESPONSE FROM THE INDIANA BBB
*Author of original report: CORRECTION TO NAME
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Upon doing some research on the web I found out that this situation is prevalent in this model TV. That many people have experienced that exact same thing. Clearly this would indicate that there is an inherent defect in this model TV that is a known safety hazard. GE should have issued a recall on these TV and should repair or replace these dangerous TV at no cost to the owner.
On Nov 12 I called GE service and spoke to Jed, I explained the situation and asked that GE be responsible for the cost of repair or replace the set due to unsafe nature of the TV, he declined my request. I asked for a supervisor. She was unavailable, but I was told that she would call me back later. She called back the wrong number and I did receive a call at 5:56 PM, she left a voice mail message, from a Sarah Towers who told me that GE would honor the "regular warranty", covering the TV for one year after purchase. and that I was responsible for their mistake. I sent 2 emails to GE asking for them to reevaluate my situation , but I have not had any reply. I have been in touch with a contact manager named BEN VERIONE 317-295-4348 this is what he has told me:
1. GE honors that "regular warranty" and that this type of thing "happens to all rear projection TV's",
2. that my TV did "EXACTLY WHAT IT WAS SUPPOSE TO DO." that it "failed the correct way. I have called Mr. Verione back to ask him what he means by this and to explin how the correct procedure for a TV to catch fire, but he has not returned my phone call.
I have emailed the CEO of GE Mr. Jeffery Immelt firstname.lastname@example.org and called him at his home 705 West Rd. New Canaan CT 06840-2518 203 972 2680, however he has not relied back to me, as expected.
What bothers me is not that the TV does not work-TV can have problems, however, when you have many people with the EXACT same problem on the SAME TV and there is the potential for a safety hazard, then I feel that the manufacturer has a obligation to do right by the customer. They should stand by their brand.
This report was posted on Ripoff Report on 12/29/2009 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Thomson-INC/FAIRFIELD-Connecticut-06828/GE-Thomson-INC-THOMSON-MODEL-D52GW12-TV-IS-A-FIRE-HAZARD-HELP-ME-FILE-CLASS-ACTION-LAW-546674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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