• Report: #546674

Complaint Review: GE- Thomson INC.

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  • Submitted: Tue, December 29, 2009
  • Updated: Fri, June 11, 2010

  • Reported By: truth — Wingdale New York United States of America
GE- Thomson INC.
3135 EASTON TURNPIKE FAIRFIELD, Connecticut United States of America



*Author of original report: CORRECTION TO NAME

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On Nov 5 2004 I purchased a GE 52" TV Model D52GW12 ORDER# BBY01-57154008470 amount paid $1190.74. Early November 2009 I started to notice that the screen went blank, I thought that it was the DVR, but on the evening of Nov 10 2009, in addition to the screen going blank, I heard a zapping sound and smelled a something burning coming from the rear of the TV. No other electrical disturbance was noticed at this time, the weather was normal, the TV was plugged into a surge protector. I immediately unplugged the TV fearing possible FIRE, luckily there was no damage to my house.

Upon doing some research on the web I found out that this situation is prevalent in this model TV. That many people have experienced that exact same thing. Clearly this would indicate that there is an inherent defect in this model TV that is a known safety hazard. GE should have issued a recall on these TV and should repair or replace these dangerous TV at no cost to the owner.

On Nov 12 I called GE service and spoke to Jed, I explained the situation and asked that GE be responsible for the cost of repair or replace the set due to unsafe nature of the TV, he declined my request. I asked for a supervisor. She was unavailable, but I was told that she would call me back later. She called back the wrong number and I did receive a call at 5:56 PM, she left a voice mail message, from a Sarah Towers who told me that GE would honor the "regular warranty", covering the TV for one year after purchase. and that I was responsible for their mistake. I sent 2 emails to GE asking for them to reevaluate my situation , but I have not had any reply. I have been in touch with a contact manager named BEN VERIONE 317-295-4348 this is what he has told me:
1.  GE honors that "regular warranty" and that this type of thing "happens to all rear projection TV's",
2. that my TV did "EXACTLY WHAT IT WAS SUPPOSE TO DO."  that it "failed the correct way. I have called Mr. Verione back to ask him what he means by this and to explin how the correct procedure for a TV to catch fire, but he has not returned my phone call.

I have emailed the CEO of GE Mr. Jeffery Immelt jeffery.immelt@ge.com and called him at his home 705 West Rd. New Canaan CT 06840-2518 203 972 2680, however he has not relied back to me, as expected.

What bothers me is not that the TV does not work-TV can have problems, however, when you have many people with the EXACT same problem on the SAME TV and there is the potential for a safety hazard, then I feel that the manufacturer has a obligation to do right by the customer. They should stand by their brand.

This report was posted on Ripoff Report on 12/29/2009 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Thomson-INC/FAIRFIELD-Connecticut-06828/GE-Thomson-INC-THOMSON-MODEL-D52GW12-TV-IS-A-FIRE-HAZARD-HELP-ME-FILE-CLASS-ACTION-LAW-546674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report


AUTHOR: truth - (USA)

This message is in regard to your complaint submitted on 5/17/2010 against T T E Technology, Inc..  Your complaint was assigned ID 8050078.

The Bureau has decided to close this complaint and consider it unresolved.  You have indicated that the company's response to the complaint does not settle the matter, and the BBB has determined that the company's response does not adequately address all the issues or make a good faith effort to resolve the dispute.

This complaint will be reflected on the company's BBB Reliability Report with the following language: "The company responded to the complaint(s) but the complaint(s) remain unresolved."

Here in lies the problem, the hiding behind the brand-would you or I buy a TV if we saw TTE on it instead of GE? I DOUBT it. Unresolved hardly, we are at the next level. I had never heard of TTE Technologies, but I have sent information to them regarding this complaint and I will get their position.

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#2 Author of original report


AUTHOR: truth - (USA)

It was not Ben Verione as I mentioned in the initial report, it was Mr. Ben Beirlerin (not sure on spelling) same phone number. His title is After Sales Manager. I asked him to provide me with the specific technical information on how GE TV fail. his exact words were "your TV did exactly what it was supposed to do in failure mode.

I have since requested from both Mr. Beirlein and GE-Thomson coporate, the number of model D52GW12 TVs sold dometically in the years 2004-2006 and of those TVs how many are they aware of that have a problem simliar to mine.
I have not recieved any information back. I fell that this information is critical and I am not surprised that they will not provide it to me.

I have also requested supporting documentation of "failure mode" for this same model TV.
This was requested to Mr. Beirlein and GE-Thomson corporate. I have not recieved any of this supporting information. It is my belief that such information does not exist.

My hope is that my report will provide others with information that they can use in their pursuit as is the manifest of this website.
All information that I provide has been derived though public sources and can be obtained by anyone who is as diligent as I have been.

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