I bought a laptop from Circuit City. In August 2002, the sytem started having problems so I called GE Zurich - Computer Support Plus. They refused service becuase it was "software" related. I paid money to confirm it was not software related (which was never reimbursed - of course). GE Zurich then started giving me the run around.
Yes they have serviced the laptop now that I have paid my own money to confirm it was their issue. They have serviced it 3 times in fact. Each time the unit comes back it is still having the same problem and the unit now looks like I bought it at a scratch and dent sale becuase of the abuse they have put it through.
The unit is still broken and they refuse to replace it. Saying that the same part has to be replaced three times before they will replace the unit. Guess that will never happen! In fact they had a representative call me and tell me over and over and over again that this unit could not be replaced becuase it had different issues each time - NO! It has the same issue and they replace different parts to keep from having to replace the unit. The customer service representative began yelling at me and telling me they would never replace this unit. I was appalled. As a matter of fact, when I sent a letter of complaint about this representative, GE Zurich - CSP had the same guy call me back. What solid company would do that?
VERY DISAPPOINTING!!! Heaven help any other poor souls who have bought into Circuit City & GE Zurich's line about we fix everything right or we will replace it - NO HASSLE!