I have a Compaq laptop...a 1900 series. I recently sent in my computer for repair after spending 1 1/2 hours on the telephone to their Customer Support line trying to troubleshoot.
I was told it would take 1 week to repair and return my computer. First, GE Zurich told me that it had taken almost a week for them to receive it, even though I used the 2-day UPS shipping label they had sent me. It took another 2 1/2 weeks to receive my computer back. When I opened my computer, I immediately noticed rust on my speakers--rust that had not been there when I sent it in. Upon turning on my computer and inserting a disk, I found that they had not repaired my A: drive, which has stopped reading disks.
I called GE Zurich, and they told me my warranty claim had been denied because I had "spilled liquid on my keyboard," which is a blatant lie. I have been hung up on twice, and treated with utter disrespect. The company refuses to honor my extended warranty, for which I paid $429.99, and I have sent them a letter cancelling my warranty. Of course, my refund will be pro-rated.
We need to stop GE Zurich in its tracks--don't let them get away with these deceptive business practices. The Dallas Better Business Bureau has 392 complaints against GE Zurich. Please add your complaint to the fray, but don't stop there--the TX State Attorney General's office had never even heard of these ripoff artists before I called.
The only way to fight them is to submitted complaints to the Dallas Better Business Bureau (file online for free at www.dallas.bbb.org), the TX State Attorney General's Consumer Protection Division (phone # 214-969-5310) and the Federal Trade Commission (toll free 1-877-382-4357, or 9357--can't read my own writing). Sure, it takes a little time, but wouldn't you have liked to known this information before you purchased an extended warranty?
Unfortunately, I realize that I may never get justice in this whole debacle, but I don't want GE Zurich to get away with this crap, either. Let's stop these liars and protect those who may be future victims of these vultures!!
Kansas City, Missouri