- Report: #25968
Report - Rebuttal - Arbitrate
Complaint Review: GE Zurich Warranty Mgmt. Co.
GE Zurich Warranty Mgmt. Co.10945 Estate Ln. Dallas, Texas U.S.A.
GE Zurich Warranty Mgmt Co Warranty Ripoff Dallas Texas
*Consumer Comment: the games they play
*UPDATE Employee: GEZWM company goal
*UPDATE EX-employee responds: It's obvious you have a problem with your computer, however
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Unfortunately, the computer is now in worse shape than before. The first two times the system started there was absolutely nothing on the desktop. The third time everything seemed to be okay, but when I clicked on the start button the menu was all distorted with black vertical lines. A message stating the system resources were dangerously low. (0%-2%)
GE wants to start troubleshooting all over again. I feel I shouldn't have too. It is their responsibility to ensure the components work correctly before installing them in the customer's hard drive. I also have reason to believe the technician didn't really replace the motherboard at all. I think the same one is still in there. When Compaq replaced the motherboard and power supply I had to re-register the computer all over again. As if I had just bought the computer.
This time I didn't have to do that at all and there was still some personal items I had saved on the hard drive. GE is not interested in hearing about the motherboard being faulty. They want to start troubleshooting all over again.
If anyone has any input I would greatly appreciate it.
Lisa Lansing, Michigan
Clickhere to read other Rip-off Reports on Zurich'>Click here to read other Rip Off Reports on GE-Zurich
This report was posted on Ripoff Report on 08/02/2002 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/GE-Zurich-Warranty-Mgmt-Co/Dallas-Texas-75238/GE-Zurich-Warranty-Mgmt-Co-Warranty-Ripoff-Dallas-Texas-25968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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