- Report: #541246
Report - Rebuttal - Arbitrate
Complaint Review: GEICO Auto Insurance
GEICO Auto InsuranceOne GEICO Blvd Fredericksburg, Virginia United States of America
GEICO Auto Insurance Policy Increase for an additional 4 miles Fredericksburg, Virginia
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On 12/16/09 I contacted GEICO Auto Insurance to review my new policy going into effect on 12/19/09. They increased my monthly payments from $127 to $136, so I just questioned the reason. The Customer Service Representative (CSR), stated it was just a regular increase that can occur and reviewed the policy with me and asked what my mileage is a day/week, when I stated I now travel 9 miles in one direction to and from school. I also stated instead of traveling to school five times a week I now only travel three times a week. The total new increase in the amount of miles I travel are four additional miles each week or 20 miles a month.
At no time, did the CSR state to me that after I agreed to renew my policy, and pay the requested amount of $136, that my policy premium was going to increase; as a result, so would my monthly payments. For an additional 16 miles a month, GEICO increased my premium by $200; as a result, my new monthly payments are $147 a monthly, with the second payment for the policy being $157.
The increase of 16 miles a month, or 96 miles a policy term, averages out to an additional $2.08 a mile for the term of the policy or again, $200.
If I would have known prior to paying the first months payment towards the premium that it was going to increase an additional $10 a month or $20 total from previous policy, I NEVER would have stayed with GEICO.
I spoke with another CSR on 12/17/09, who stated she would have her manager call me (as I requested), and he/she never has called me back.
This report was posted on Ripoff Report on 12/17/2009 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/GEICO-Auto-Insurance/Fredericksburg-Virginia-22412/GEICO-Auto-Insurance-Policy-Increase-for-an-additional-4-miles-Fredericksburg-Virginia-541246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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