- Report: #1063483
Report - Rebuttal - Arbitrate
Complaint Review: GENERAL RV
GENERAL RV24583 N. RIVER RD. MT. CLEMEN, Michigan USA
GENERAL RV BRAND NEW TRAVEL TRAILER (3 DAYS OLD) water leak inside ruined, thousands in damage MT. CLEMEN Michigan
*Author of original report: Those words sound Great!
*UPDATE Employee: We Want to Make this Right
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Went to General RV with family to look at Travel Trailers, my wife and I decided on Brand New Keystone Summerland, Salesman said they would have ready for tomorrow pickup so we could go camping. Friday recieved call from General RV stating that the flooring was ripped from screws on slide out but that they order new floor and repair after our trip.
I purchased Brand New Travel trailer from General RV on Friday June 21, 2013. Power tongue jack light not working, trim on fridge fell off, exterior light not working, latch on storage compartment stripped will not tighten up, all first day of use! I emailed salesman. Went camping until June 26, 2013 (5 days).
Brought trailer home leveled and opened slide out, rained Thursday Night June 27 - slide out leaked BAD. Table ruined, all wood ruined peeling, floor where ripped particle board fully saturated, all cushions and carpeting fully saturated. [continued below]....
I had trailer for 6 days!
Found out that tire that had flat when we went to pick up trailer is flat again, this is after I was told that it was replaced from another unit, coinsidence? I think not!
Bottom Line - Manager Mike Thrower would not even respond to my email or speak with me when I brought trailer in Saturday June 29. salesman is trying the old "Bate and switch".Put me in another trailer for $2000.00 more out of my pocket and increase my monthly payment by $36.00.
I would think that General RV would go to bat for there customer with the manufacture to get a replacement especially with a BRand New trailer with all of these problems, but it is appearant that once you purchase from them and they get there money they do not care about the customer - after all they are the Largest Dealer. They are making money off of the high turn over rate and not repeat customers.
More to come!
This report was posted on Ripoff Report on 07/01/2013 05:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/GENERAL-RV/MT-CLEMEN-Michigan-48043/GENERAL-RV-BRAND-NEW-TRAVEL-TRAILER-3-DAYS-OLD-water-leak-inside-ruined-thousands-in-d-1063483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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