- Report: #779109
Report - Rebuttal - Arbitrate
Complaint Review: G&G Best Moving Company
G&G Best Moving Company7210 Jordan Avenue, Canoga Park CA Internet United States of America
G&G Best Moving Company and Alliance Express Moving Company Moving Company Deception....Ripoff/Scam Internet
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After the truck was fully loaded, we were informed that Sindi's "binding estimate" was "way off" and the load was perhaps triple the weight we had been told. They offered us the "opportunity" to avoid a weigh-in which might triple the cost and go then and there with a mere doubling of the cost. We were leaving in 2 days and reluctantly agreed, fearing that a weigh-in would result in a worse result/scam, since we wouldn't be at the weigh station and would have to take the weight "on faith".
The delivery was supposedly to be made in 3--5 days as per Alliance, but once G&G had our stuff, we had to wait endlessly, as they gave us repeated excuses and lies, including the old "Gee, the truck broke down" excuse. This, even though G&G Best's owner, the lying "Zach", had previously told us it was already en route and in Utah. (Zach also yelled at us on the phone, warned us not to call him a liar and not bother him while he was "on vacation with his family". He also denied that we could have ever been told the delivery would be made in 3--5 days, (although "Sindi Monzon" of Alliance later confirmed that she had indeed told us that when we booked the job.)
The truck arrived in Colorado in a driving rainstorm 11 days later, late at night, but the men insisted on unloading then and there because they had to leave immediately for another job. Also, they wouldn't unload until the balance was paid in cash. (I guess stopped checks are a common problem with this bunch.)
All the while we were waiting for the delivery, our calls to Alliance Express to express our dismay and for a price adjustment went unanswered ...until on the day of delivery, their manager, a useless "Tony", finally admitted that G&G Best was NOT in fact related to Alliance Express--despite what we had been told-- but had simply "bought the contract", and there was nothing he could do to help us about the price...we had to take the matter up with Zach!!! (Fat chance.)
All in all, this was a HELLACIOUS experience and I wouldn't recommend either of these companies to my worst enemy. I intend to pursue this matter legally, as well as filing a complaint with the Feds, as we feel we were ripped-off and deceived.
This report was posted on Ripoff Report on 09/20/2011 03:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/GG-Best-Moving-Company/internet/GG-Best-Moving-Company-and-Alliance-Express-Moving-Company-Moving-Company-DeceptionRi-779109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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