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  • Report: #180136

Complaint Review: GIRLS GONE WILD

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  • Submitted: Wed, March 08, 2006
  • Updated: Wed, March 08, 2006

  • Reported By:mansfield Ohio
GIRLS GONE WILD
P.O.BOX 10100 VAN NUYS CALIFORNIA 91410 Nationwide U.S.A.

GIRLS GONE WILD ripoff unauthorized fraudulent billing of my card when told didn't want any videos except special ordered for $9.99 when cancled not to recieve any more billed $245.90 without authorization VAN NUYS CALIFORNIA
FOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising. Video part 1 Video part 2

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on 2/27/06 i ordered the ggw videos 2-for $9.99 + $6.95 s&h.i still have not recieved those videos so i kept calling the company because i was charged 4 express 3-4 day delivery.

on 3/3/06 i called the ggw company again,no videos.they told me the had been shipped if i didn't get them monday 3/6/06 call back so i called back still no videos.the represenitive i talked to told me they had not been shipped and they would refund the express shipping fee to my card!(he called me back from #1-310-
981-900 at 6:56 pm)

then i told him i wanted to make sure that his company did not send me any more videos because i did not want to be billed for any thing else!he was trying to offer me more videos at a discounted price and i kept repeatedly telling him no i didn't want any other offers except the one i already ordered.

another person came on the line tried to market to me i said NO i want every thing cancled i do not want ggw to send me any more videos my husband already has a lot of the he bought at the movie store.they said again you can get 18 videos for $12 each and we will bill you $245.90 i ask them if they were crazy i said i wouldn't pay $245.00 for every dirty movie made!!!

then finally they said my membership was cancled and i would not be billed any futher from ggw video and the $6.95 express shipping fee would be credited back to my card.i said o.k. thank you hung up.

on 3/7/06 my husband went to the atm when he brought back the reciept i seen that almost $250.00 was missing so i called my bank and ggw videos went ahead and fraudulently billed $245.90 to my card so i called ggw i spoke to mario who called their warehouse and said nothing had been shipped to me yet then i told him that his company billed my card $245.90 and it was not authorized my me i never ordered anything except their $9.99 special on tv.

he told me to hold on he would get his manager a mr.dimingo got on the phone i explained the same thing to him he was trying to make me take the order i told him no repeatedly then i said see this is the problem you people dont listen.the mr dimingo tried to lie to me and say they had already shipped the package of 18 videos and i told him he was lying because i had them check before i told them why i was calling.

i then told him that i contacted the fraud unit at my bank i did not authorize his company to withdraw that money i wanted my money put back on my card because was fraud.he said i not going to go chase our truck down to stop them from being shipped to you.when you get them then send them back less s&h fax me something from the post office proveing that you shipped them back them when we get them i'll see about refunding your money.

i ask why should i have to do all of that when the odred hasent even been processed you can just cancle it because i didn't order it!why should i be out s&h fees for something i didnt order i didnt authorize? mr dimingo said let me do some checking and i'll call you back.he never did.i called back 3 times that day a frank rizzo kept taking the call kept getting smart saying when mr.dimingo gets done investagating he will call you back mrs pounds i said i want to know how long it takes him to call the warehouse to stop those videos from being shipped that i didn't order and put back my $245.90 you people stole off my card?

mr.rizzo said give me your phone# he will call you -you dont have to keep calling! i said i'm going to keep calling him 5 times a day till he refunds the money your company stole!!!
still no response or return calls or most importantly my money!

Deborah
mansfield, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/08/2006 11:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/GIRLS-GONE-WILD/nationwide/GIRLS-GONE-WILD-ripoff-unauthorized-fraudulent-billing-of-my-card-when-told-didnt-want-an-180136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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