suffering
  • Report: #1140597

Complaint Review: GLOBAL CASH CARD

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  • Submitted: Mon, April 21, 2014
  • Updated: Mon, April 21, 2014

  • Reported By: WorkForLiving — Hamtramck Michigan
GLOBAL CASH CARD
Internet USA

GLOBAL CASH CARD Global Cash Card is stilling my paycheck Internet

*Author of original report: Mr. Maro Reyna:

*UPDATE Employee: Response

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 I have been issued a pay card by my employer via Global Cash Card and had my paycheck deposited there since October of 2013. Until March of 2014 I had no problems with the card.  Each pay period I would take all my pay out of the card and if I had left a small amount for gas, etc., whatever transaction was done, it would show on the statement.  All started in March of 2014 - I had 3 pays between March 7th and April 4th and the statement shows each pay deposited but does not show any transactions whatsoever for this entire period, even though I have taken my pay out of the card on each pay during March 7th and April 4th.  On April 4th, the statement shows that I have taken over 3,000 Dollars out of an ATM and at a physical bank – so, basically, I did not eat or pay anything during the entire month of March, did not take my 3 pays at all, then in one day I took out, according to the statement, over 3,000(?) That’s according to the statement; in reality, I would take each pay out as it came – every two weeks. [continued below]....

..... So, I got paid 1,100 (just about) and took the pay as it came,  yet managed to withdraw over 4,000 in one day, according to the card statement.

At this point, the statement shows negative balance, and as the time goes by, on the 10th of April I am taking another 2,000+ out of the card from the bank teller, at the bank, at 9:15PM - the bank, of course, closes at 5PM (Friday at 7PM), and of course, my negative balance grows by that amount.  Then there are a couple more transactions supposedly at that same bank, one for over 1,000 withdraw and another for over 2,000 withdraw - both are done on the same day, at the same bank window, while my debit card is supposedly already in the negative, as per the statement.  Makes one wonder how in the world was I able to take all that money while running a negative balance on my debit card?  What kind of bank would allow that to happen?  Of course, I do not know anything about this going on. 

On the 18th of April, I am to get paid and that's when I learn my pay card has been blocked due to over a 7,000 negative balance on it, and the paycheck deposited by my employer is taken by Global Cash Card as a "payment" towards that 7,000+ I supposedly generated via 3 previous payroll deposits. So, in the essence, I got 3 pays from March 7th to April 4th in the amount of a bit over 3,100 Dollars, yet, according to the Global Cash statement, was able to withdraw nearly more than twice of my 3 pays.  How does that happen???  I have been on the phone with the bank since 4 days - since April 18th, went through a number of wait periods and hang ups, still waiting for the "Supervisor" to call me - that's what the lady on the phone told me - "the supervisor has to analyze the account so she will call me back.." - I am still waiting, I have two very small kinds (2 years and another one that is just 4 months old), and a wife that stays home, I got paid, but have no money, and no one at Global Cash Card can explain any of this to me.  The company simply has taken my paycheck and run with it as of now. 

At this point, it is 10:30PM (April 21) and I am still waiting for that supervisor to call me, as it was promised to me last week and today, some 4 hours ago. I will be contacting all appropriate authorities about this company.  I have changed my direct deposit information, but there are millions of people who might have the same service, and worse, the same problems I am having right now.  Someone needs to take a good look at this bank and its practices. Employment companies who are using this particular bank for their payroll services should also be held liable for their employees not getting paid, if those companies have not done a proper vetting as to who/what should be running their payroll services.  For employers it might be about cost cuts and efficiency, but for us - employees, it is all about getting paid for work done and getting paid on time - not having a bank literally running a fraudulent business while you wonder how you will pay your bills and feed your kids in the meantime.


This report was posted on Ripoff Report on 04/21/2014 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/GLOBAL-CASH-CARD/internet/GLOBAL-CASH-CARD-Global-Cash-Card-is-stilling-my-paycheck-Internet-1140597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Mr. Maro Reyna:

AUTHOR: WorkForLiving - ()

 

 Let me start from the beginning; you may have had outdated information, but I have given my phone number every time I called your company in the past week, repeatedly told by the representative that the supervisor would call me on that number. I have received calls from the company after speaking with a representative, only to be put on hold again and hung up on numerous times from the get go. So the defense you present about outdated contact information is yet another lie.

As far as your argument about whose fault it was, your company, or my bank or whatnot, oh the phone with me you refused to help dispute this matter and had the audacity to tell me that I am taking advantage of this situation and that I still owe you thousands of dollars.

Again this is a debit card that only posted my paychecks. This is not a cash advance account! This is not a pre-paid card. For you to say that I benefited from cash advances is ridiculous, not to mention that I don't see where my 'advantage' is being in almost seven thousand dollars negative on my debit card, and no money in my pocket to show for it.

Given your position in the financial institution you should know the difference between a debit card and a cash advance.

As my final point I find it interesting how we have two banking institution, one pointing a finger at the other, both of them clearly finally admitting there was a problem on both ends and yet your company is so quick to cash in my paycheck for something I had nothing to do with and now I have to wait about two weeks to see this corrected, not to mention that I am yet puzzled that in a digital era, 21st century I have to wait two weeks for my money, because you have  a glitch in the system. Yet you are still holding on to my paycheck as if it was my fault.

Needless to say, after this gets sorted out, I will not be using Global Cash Card ever again and I will warn everyone I know about Global Cash Cards and the horrible customer service. At least your company and you could be honest and acknowledge the mistake instead of blaming me as you did on the phone and on this post, and then blaming another bank, taking no responsibility at all.

 

 

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#2 UPDATE Employee

Response

AUTHOR: GlobalCash12 - ()

We apologize for the any inconvenience the customer may have experienced.  We have attempted to reach out to the author of this complaint numerous times before he/she even tried to initiate contact with us, however it seems we may have outdated contact information on file.  We have however confirmed with the bank where these cash advances were done and they acknowledge the fact that this is a processing error on their end, not on Global Cash Card's.  Again, Global Cash Card cannot control processing errors from a merchant but we can help in getting any errors fixed by disputing the charges.  My name is Marco Reyna I'm the Fraud/Risk supervisor.  The author of this complaint can reach me at 866-395-9200.  Ext 267

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