- Report: #141049
Report - Rebuttal - Arbitrate
Complaint Review: GLOBAL SUN POOLS
GLOBAL SUN POOLS2533 NORTH CARSON STREET SUITE4925 CARSON CITY Nevada 89706 ATLANTA, Georgia U.S.A.
INVESTIGATION: Blue World Pools commitment to 100% customer satisfaction, receives a positive report in customer support and product quality assurance. Feel safe confident & secure when doing business with Blue World Pools. Carson City, Nevada
*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.
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EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.
After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.
Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.
More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..
Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.
Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
GLOBAL SUN POOLS ripoff CARSON CITY NEVADA
I AM GLAD I FOUND THIS SITE! I HOPE OTHER PEOPLE SEE IT AND ARE VERY CAREFUL WHEN DEALING WITH THIS COMPANY. WE WERE PROMISED THIS GREAT CHEMICAL FREE POOL. THAT IS NOT ENTIRELY TRUE, THEY GAVE US LOTS OF CHEMICALS TO ADD TO OUR POOL, I ASKED THE INSTALLER WHY IT WAS NEEDED. HE TOLD ME I WOULD NEED SOME CHEMICALS THEN IT WOULD BE SMOOTH SAILING FROM THEN ON. THE POOL LEAKED AT THE PUMP. THE INSTALLER CAME BACK A WEEK LATER TO FIX THE PROBLEM, IT WAS NEVER FIXED. MY HUSBAND DID FIX IT AND I WAS HAPPY WITH MY POOL FROM THEN ON. SO FAR!
THE NEXT PROBLEM WAS WITH FINANCING. WE WERE NEVER TOLD THE FINANCING RATE UNTIL THE POOL WAS INSTALLED. I PAID $7587.00 FOR THE POOL ITSELF. AFTER FINACING WAS CHARGED I OWED OVER $13,000. KEVIN IS A REAL JACK###!! HE IS RUDE. I TRIED TO HAVE MY PAYMENT SET UP ON ANOTHER DAY IN THE MONTH. MY HUSBAND IS ON DISABILITY AND WE TRY TO PAY OUR BILLS AT THAT TIME OF THE MONTH. COMING UP WITH THEIR OUTRAGOUS MONTHLY PAYMENT AS BEEN A BURDEN TO OUR FAMILY. THE INTEREST RATE ON OUR POOL IS 18%, I THOUGHT IT WOULD BE FINANCED BY A BANK AND WE WOULD GET A REASONABLE RATE BECAUSE WE OWNED OUR HOME. WRONG!! WHEN I ASKED IF THEY COULD LOWER THE RATE THEY TOLD MY NO, AND KEVIN WAS NOT AT ALL UNDERSTANDING IN EITHER OF MY PROBLEMS.
SINCE SEEING YOUR SITE I NOW UNDERSTAND WHY THEY DID NOT WANT TO CHANGE THE PAYMENT DATE OR THE INTEREST RATE, IT WOULD NOT BE TO THEIR ADVANTAGE TO CHANGE ANYTHING, SO THEY DIDN'T.
I HAVE PAID ON MY POOL FOR 11 MONTHS AND WILL BE PAYING IT OFF WITH CASH, THEY WON'T GET ANOTHER DIME FROM ME. I LIKE MY POOL BUT I DON'T LIKE THEIR BUSINESS PRACTICES I HOPE SOMEONE CAN CHANGE THINGS FOR THE BETTER. I HATE TO SEE SO MANY PEOPLE SO TORE UP OVER ONE STUPID BUSINESS, IT HAS MADE ME MORE CAREFUL AS TO WHO I DO BUSINESS WITH. I HAVE LEARNED TO BE MORE CAREFUL WITH MY MONEY BECAUSE IT DOES NOT COME EASY AND WITH GLOBAL SUN POOLS IN BUSINESS IT DOES GO EASY. I HAVE ALWAYS THOUGHT THAT BUILDING A GOOD BUSINESS REPUTATION SHOULD BE A MUST FOR ANY BUSINESS. GLOBAL SUN POOLS-BLUE WORLD POOLS SHOULD BE SHUT DOWN AND THE MANAGEMENT TEAM CHARGED WITH FRAUD.
AND TO DAVID, I AM FROM TENNESSEE AND I'M NOT GULLIBLE OR DUMB. I DON'T THINK THAT YOUR COMMENT WAS FAIR OR CALLED FOR. THERE ARE JUST AS MANY STUPID PEOPLE IN ANY OTHER PART OF THE COUNTRY, INCLUDING YOURS. GLOBAL SUN POOLS IS A CON. THEY KNOW THEIR BUSINESS OF STEALING FROM THEIR CUSTOMER'S, THEY HAVE BEEN DOING IT FOR A LONG TIME. THEY PRACTICE THEIR ART OF STEALING FROM THE AVERAGE JOE AND THEY ARE GETTING BETTER WITH EVERY SALE.
I WILL PITCH IN AND HELP IN ANYWAY I CAN.
Click here to see Rip-off Reports filed where consumers say thank you Rip-off Report & badbusinessbureau.com, that we saved them money. Not included are the thousands of thank you e-mails we get every week.
This report was posted on Ripoff Report on 04/30/2005 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/GLOBAL-SUN-POOLS/ATLANTA-Georgia/INVESTIGATION-Blue-World-Pools-commitment-to-100-customer-satisfaction-receives-a-posit-141049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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