- Report: #523459
Report - Rebuttal - Arbitrate
Complaint Review: GLOW.COM, GLOW
GLOW.COM, GLOWunknown Internet United States of America
GLOW.COM, GLOW Glow.com,glow.com,glow Offers free trial(s) and membership to beauty club...charges CC outrageous prices!! Internet
I had noticed an offer from glow.com on facebook (http://www.facebook.com/RAWBeautyTeam?v=app_2347471856) ,after reading about the product, I became interested...I would later search for the product information, where I navigated to a site for a free trial of RAW Natural Beauty products. (http://raw.glow.com/dms1086/?s_kwcid=TC-6869-2832228487-b-305998490). I would only pay 4.95 for the s & h. I did read the fine print in the terms and conditions, before I accepted the offer, in fact, I copied and printed this to attach to my CC statement. this did state ,that if the product were not returned ,or that I had not ended the trial period within 30 days, I would automatically be enrolled in the Beauty Lounge club, at a discounted price. however, per the statement on facebook (see above link) Customers receive free membership to glow Beauty Lounge with any RAW Beauty free trial. so I had nothing to lose, right ?? it also states, Beauty Lounge will also give customer access to a personal concierge center where customers can manage their accounts, track orders and customize auto- refills.this 'Beauty Lounge' is a club that, basically sends out samples of new products on a reoccuring basis.I did receive my product, and it is a TRIAL size...I did not cancel the product because I did like it, However, not even 20 some days later ( okay, later on, but not 30 days) I noticed a charge to my CC in the amount of 90.00!! I attempted to log in to my Beauty Lounge account, and it stated it did not have my email add. so I then tried to create one...this would continuously state "that my email address and password do not match" ??? okay..so I attempt to email them. (firstname.lastname@example.org.) guess what, this account does not exist, it was bounced back to my inbox...figures. I finally send an online request via their website. I was told that I was automatically enrolled into the program, and that another shipment was sent...so I wait..this was nearly two weeks ago..and no shipment has ever arrived!! I asked for the charges to be removed from my card, and i had been told that they cannot refund, but I will no longer be charged and my membership will be removed... I am going to contine to demand a refund, if they continue to refuse, I suppose I will have to dispute this with my CC Company... do not trust this company..total rip off!!
This report was posted on Ripoff Report on 11/13/2009 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/GLOWCOM-GLOW/internet/GLOWCOM-GLOW-Glowcomglowcomglow-Offers-free-trials-and-membership-to-beauty-club-523459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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