• Report: #618482

Complaint Review: GM GENERAL MOTORS CORPORATE RIP OFF RECALL GMC JIMMY

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  • Submitted: Mon, June 28, 2010
  • Updated: Tue, June 29, 2010

  • Reported By: RECALL GMC JIMMY RIP OFF — port saint lucie Florida United States of America
GM GENERAL MOTORS CORPORATE RIP OFF RECALL GMC JIMMY
General Motors Corporate Office | Headquarters Detroit, Michigan United States of America

GM GENERAL MOTORS CORPORATE RIP OFF RECALL GMC JIMMY EXECTIVE OFFICES (313)556-5000 GM GENERAL MOTORS RECALL RIP OFF FOR 97 GMC JIMMY WIPER MODULE DEFECT GM CORPORATE REFUSES TO FIX MY VECHICLE AND THE LOCAL DEALER WANTS TO FIX THE PROBLEM IF GM WILL GIVE THEM THE OK, HOWEVER THEY RE Detroit, Michigan

*Consumer Comment: I understand your complaint and concerns..

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I recently found out about a GM general motors recall / policy  involving my 97 gmc jimmy wiper module defect and that nobody notified me of this problem and i have been driving the vehicle this way all these years. there is a defect in the wiper module that caused a break in the soldier causing the wipers to work only sometimes due to excessive vibration.


I called the executive offices and they refused to replace or even help me with this serious problem. they said due to time constraints they could do nothing but i felt that since no one notiified me of the problem and that my dealer doesnt even have any info on their database when I gave them my vin to check long ago, I feel corporate should stand behind this defect regardless and replace the unit at no cost.


ANYONE WHO BUYS A GMC PRODUCT SHOULD be VERY CAUTIOUS BECAUSE THEY ARE NOT WILLING TO STAND BY THEIR PRODUCTS AND THEIR VEHCILE DEFECTS..


Special Policy Adjusmtent-Windshield Wiper Motor Failures #02054A - (05/28/2003)
02054A - Special Policy Adjustment - Windshield Wiper Motor Failures
1996-1997 Chevrolet Blazer, S10

1995-1997 Chevrolet Astro, C/K Crew Cab

1994-1997 C/K Pickup, Tahoe, Suburban

1996-1997 GMC Jimmy, Sonoma

1995-1997 GMC Safari, Sierra Crew Cab

1994-1997 GMC Sierra Pickup, Yukon, Suburban

1996-1997 Bravada

(Excluding Vehicles Involved in Recall 98043)

This recall bulletin is being revised to add 1996 Blazer, S10, Jimmy, Sonoma and Bravada models. Please discard Special Policy 02054, dated February, 2003.

Condition
Some customers of 1996-1997 Chevrolet Blazer, 1995-1997 Chevrolet Astro, C/K Crew Cab; 1994-1997 C/K Pickup, Tahoe, Suburban; 1996-1997 GMC Jimmy, Sonoma; 1995-1997 GMC Safari, Sierra Crew Cab; 1994-1997 GMC Sierra Pickup, Yukon, Suburban; and 1996-1997 Oldsmobile Bravada vehicles not involved in recall 98043 may experience a windshield wiper failure due to cracked solder joints on the controller circuit board.

Special Policy Adjustment
This special policy covers the condition described above for a period of 7 years or 70,000 miles (112,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership, or for those vehicles currently outside of this coverage, until February 29, 2004. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 21, 2003, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 21, 2003 must be submitted to the Service Contract provider.

Vehicles Involved
Involved are certain 1996-1997 Chevrolet Blazer,1995-1997 Chevrolet Astro, C/K Crew Cab; 1994-1997 C/K Pickup, Tahoe, Suburban; 1996-1997 GMC Jimmy, Sonoma; 1995-1997 GMC Safari, Sierra Crew Cab; 1994-1997 GMC Sierra Pickup, Yukon, Suburban; and 1996-1997 Oldsmobile Bravada vehicles not involved in recall 98043 and built within the following VIN breakpoints:


This report was posted on Ripoff Report on 06/28/2010 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/GM-GENERAL-MOTORS-CORPORATE-RIP-OFF-RECALL-GMC-JIMMY/Detroit-Michigan-48265/GM-GENERAL-MOTORS-CORPORATE-RIP-OFF-RECALL-GMC-JIMMY-EXECTIVE-OFFICES-313556-5000-GM-G-618482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I understand your complaint and concerns..

AUTHOR: Ronny g - (USA)

I mean this is technically a safety issue. But I also feel you may be acting a little unfair to GM in this case, and perhaps a bit unreasonable. GM was making good on this. I will explain...

Now although the notice you posted is regarding a recall, the letter that was sent to customers regarding this issue clearly states it is not actually a recall, but a "special policy adjustment. I have posted the actual letter that was sent out at the end of this report so you can see for yourself.

Now, this vehicle is 13 years old, and a GMC..yes, things are going to break, nothing lasts forever. You say you were driving your vehicle all these years with a wiper problem..well why did you not have it checked out?

The good news is, it is a 2 minute fix. Pull the plastic cover off the wiper motor under the hood, and re solder the broken connection. If you can not solder, ask someone who can. The unit that was used to replace the defect was simply reinforced where the vibration was causing the break..it is really not a big deal.

Now the special policy was only good for 7 years or 70,000 miles, which ever came first. If you had paid to have this fixed GM was reimbursing for this but for how long depended on what state you lived in. However, if you did not put in for the reimbursement within 1 year after the notice for most states,2 years for some or you were out of luck anyhow. The notice was sent back in 2003...SEVEN years ago. So yes, there are certain things expected to go wrong over time, and sometimes you have to replace or repair parts at your expense regardless if it was a defect.

The letter states this was not a recall, hence you were only to have this fixed free of charge during the allotted time period if there was this particular problem with the wipers. If you have had a problem with your wipers for 7 years or longer, and are expecting to get it fixed free now, yes I would say that is unreasonable.
Here is a copy of the letter GM sent that you should have received..

April, 2003
Dear General Motors Customer:

As the owner of a 1996 or 1997 Chevrolet Blazer or S10 Pickup; 1995, 1996 or 1997 Chevrolet Astro or C/K Crew Cab; 1994, 1995, 1996 or 1997 C/K Pickup, Tahoe, or Suburban; 1996 or 1997 GMC Jimmy or Sonoma; 1995, 1996 or 1997 GMC Safari or Sierra Crew Cab; 1994, 1995, 1996 or 1997 GMC Sierra Pickup, Yukon, or Suburban; or a 1996 or 1997 Oldsmobile Bravada, your satisfaction with our product is very important to us. Your vehicle was provided with a new vehicle warranty, which covers certain parts of your vehicle for a specified period. These warranties are of considerable value to you if you should experience problems with your vehicle.

This letter is intended to make you aware that some 1996 and 1997 Chevrolet Blazer and S10 Pickup; 1995, 1996 and 1997 Chevrolet Astro and C/K Crew Cab; 1994, 1995, 1996 and 1997 C/K Pickup, Tahoe, and Suburban; 1996 and 1997 GMC Jimmy and Sonoma; 1995, 1996 and 1997 GMC Safari and Sierra Crew Cab; 1994, 1995, 1996 and 1997 GMC Sierra Pickup, Yukon, and Suburban; and 1996 and 1997 Oldsmobile Bravada vehicles may have a windshield wiper motor that fails due to cracked solder joints on the controller circuit board. This will cause the windshield wipers to work intermittently or not at all.

This is not a recall. Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done
To address the above mentioned condition, General Motors is providing owners with special warranty coverage. If this condition occurs on your 1996 or 1997 Chevrolet Blazer or S10 Pickup; 1995, 1996 or 1997 Chevrolet Astro or C/K Crew Cab; 1994, 1995, 1996 or 1997 C/K Pickup, Tahoe, or Suburban; 1996 or 1997 GMC Jimmy or Sonoma; 1995, 1996 or 1997 GMC Safari or Sierra Crew Cab; 1994, 1995, 1996 or 1997 GMC Sierra Pickup, Yukon, or Suburban; or a 1996 or 1997 Oldsmobile Bravada within 7 years of the date your vehicle was originally placed in service or 70,000 miles (112,000 km), whichever occurs first, the condition will be repaired for you at no charge .

What You Should Do
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is a convenient time for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.

Reimbursement
(Statement for all states except as shown below)

If you have already paid for some or all of the cost to have your wiper motor replaced and you have not received reimbursement under a Vehicle Service Contract, and the repair was performed before March 14, 2003, you should contact your dealer to seek reimbursement. Please provide your dealer with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer by February 29, 2004.

(STATEMENT FOR CALIFORNIA, CONNECTICUT, VIRGINIA, AND WISCONSIN)

If you have already paid for some or all of the cost to have wiper motor replaced, and you have not received reimbursement under a Vehicle Service Contract, and the repair was performed before March 14, 2003, you should write to your division specific address to seek reimbursement. Please provide your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. This information must be provided within two (2) years after the date on which you paid for the repair.





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