- Report: #674412
Report - Rebuttal - Arbitrate
Complaint Review: GMAC Insurance Claims
GMAC Insurance ClaimsPO Box 52052 Phoenix, Arizona United States of America
GMAC Insurance Claims Game Players, Liars, Incompetent, Rip-Off Artists Phoenix, Arizona
*UPDATE Employee: Draft Department
*Consumer Comment: Question on inspection
I've been trying for 2-1/2 months to get GMAC to release MY money for repairs that were made on my home as a result of hurricane damage. I have met each and every demand that they have put in front of me and each time they say it's the last thing they need.
My insurance company refuses to submit another document because they say GMAC's requests are ridiculous. The inspection company they contract with stated that they know of no other client that has been treated like I have been. The inspection was signed off on as 100% complete but they still want another one (one week after the last one).
At one point they were demanding my insurance company have another insurance adjuster re-inspect my house to assess the damages (inspect what, the repairs have already been made)!
After more calls then I care to count, speaking with what feel like every employee in the claims department in both AZ and PA; no-one is willing to take ownership and get this resolved.
The supervisors I've spoken with (Annette & Christina) have given me information that contradicts each other. Asked Christina for the name of the department and division manager (to escalate) and she stated she didn't know who the department or division manager was. Now that's pathetic!
GMAC plays games, they hold your money hostage and do everything they can to benefit from what belongs to you.
This report was posted on Ripoff Report on 12/22/2010 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/GMAC-Insurance-Claims/Phoenix-Arizona-85072/GMAC-Insurance-Claims-Game-Players-Liars-Incompetent-Rip-Off-Artists-Phoenix-Arizona-674412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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