- Report: #674412
Complaint Review: GMAC Insurance Claims
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| GMAC Insurance Claims PO Box 52052
Phoenix, Arizona United States of America |
|
GMAC Insurance Claims Game Players, Liars, Incompetent, Rip-Off Artists Phoenix, Arizona
*UPDATE Employee: Draft Department
*Consumer Comment: Question on inspection
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I've been trying for 2-1/2 months to get GMAC to release MY money for repairs that were made on my home as a result of hurricane damage. I have met each and every demand that they have put in front of me and each time they say it's the last thing they need.
My insurance company refuses to submit another document because they say GMAC's requests are ridiculous. The inspection company they contract with stated that they know of no other client that has been treated like I have been. The inspection was signed off on as 100% complete but they still want another one (one week after the last one).
At one point they were demanding my insurance company have another insurance adjuster re-inspect my house to assess the damages (inspect what, the repairs have already been made)!
After more calls then I care to count, speaking with what feel like every employee in the claims department in both AZ and PA; no-one is willing to take ownership and get this resolved.
The supervisors I've spoken with (Annette & Christina) have given me information that contradicts each other. Asked Christina for the name of the department and division manager (to escalate) and she stated she didn't know who the department or division manager was. Now that's pathetic!
GMAC plays games, they hold your money hostage and do everything they can to benefit from what belongs to you.
This report was posted on Ripoff Report on 12/22/2010 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/GMAC-Insurance-Claims/Phoenix-Arizona-85072/GMAC-Insurance-Claims-Game-Players-Liars-Incompetent-Rip-Off-Artists-Phoenix-Arizona-674412. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsIf the last inspection stated that you would be at 100% if you completed x, then they will require you to do a final inspection, again. Also keep in mind that if you are behind in your regular mortgage payments, they have much more strict requirements.
#2 Consumer Comment
Question on inspection
AUTHOR: Tagurit - (USA)
SUBMITTED: Saturday, October 29, 2011
If inspection of the completed repairs has been made and is satisfactory and has been provided to GMAC then they must release the funds to you. If this is the case and they are still holding things up or making excuses, call their corporate offices at 215-682-1000 and ask to speak to the executive assistant of either John Albor or Thomas Kern or Charlie Stone. Once you get them on the line explain succinctly what you have done to comply with their requests and that the money is owed to you and you are asking the expedite the process. Tell them they have 14 business days to get the funds to you after which you will get a lawyer involved and they will then have to pay you what they originally owed + your lawyer fees and court costs. Be nice but be firm and clear on your expectations.
Hope this helps.
