• Report: #201632

Complaint Review: GMC CHEVROLET

  • Submitted: Tue, July 18, 2006
  • Updated: Mon, November 27, 2006

  • Reported By:Round Lake Illinois
GMC CHEVROLET
400 GM Renaissance Center Detroit, Michigan U.S.A.

General Motors GMC ripoff Factory Defective Parts, GMC is now selling lemons as brand new cars and don't give a d**n about consumers safety as long as they make a sale. Detroit Michigan

*Consumer Comment: Steve's comment about the stick tranny did not go far enough

*Consumer Suggestion: Dora, some factors to consider.

*Author of original report: 11/1/2006 until 11/15/2006

*Author of original report: They pretend to not know anything!

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I have been very disappointed with my 2003 Chevy Cavalier, I purchased it brand new and had nothing but nightmares ever since. It has been in the shop so far 15 times.

I filed a report with the BBB and all I got was an extention on my warranty, but my breakdowns continue. This vehicle has a manual transmition and the clutch master cylinder busted 3 times, twice leaving me in the middle of busy traffic almost causing an accident, a very dangerous situation.

GMC just keeps replacing the parts. What kind of parts are they making that it needs to be replaced 3 times in 2 years? the car only has 30,000 miles! And all I hear from the dealership is, the part is defective. The dealership has been awesome through out all this nightmare.

here is part of the repairs done so far:

CLUTCH MSTR CYLINDER LINE BUSTED 7/13/2006
GAS PUMP BURNED OUT - 5/2006
CLUTCH MSTR CYLINDER LINE BUSTED 3/2006
PASS SIDE DOOR DOES NOT OPEN 1/14/2005
STARTER REPLACED - DOOR LOCKS JAM 12/10/2004
CLUTCH MSTR CYLINDER LINE BUSTED-SEAT POPPED SPRINGS 11/22/2004
HEATER NOT WORKING - HEADLIGHTS LOOSE 10/21/2004
REAR LIGHT SOCKETS NEEDED REPLACEMENT 09/08/2004
REAR LIGHT SOCKETS OUT - AIR CONDITIONER REPAIR 07/19/2004
BODY SHOP-POPPED SPRINGS PASS SIDE -MIRROR BUSTED 05/24/2004
HEATER OUT- DOORS JAM- SPRINGS POPPING-REAR LIGHTS 02/04/2004
BODY SHOP - PAINT PEELING - LOGO PLAQUE CRACK 5/28/2003
RADIO MISSING FROM VEHICLE 12/05/2002 (PURCHASE DATE)

Now you tell me this is not a lemon? if I wanted a problems I would of stayed with my old car. My 86 Toyota with 204,000 miles gets me around better with no break downs when this piece of crap leaves me stranded.

This company is so far behind in their customer appreciation it's not even funny. After being a Chevy customer for years, I will never again buy a Chevrolet brand car again.

Dora
Round Lake, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/18/2006 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/GMC-CHEVROLET/Detroit-Michigan-48265/General-Motors-GMC-ripoff-Factory-Defective-Parts-GMC-is-now-selling-lemons-as-brand-new-201632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Steve's comment about the stick tranny did not go far enough

AUTHOR: Thomas - (U.S.A.)

c1980 90% plus of domestic autos sold had automatic transmissions, and bottom end cars with stick trannys were advertised as "price leaders" to get people in the door. These stick trannys were usually underdesigned and cheap, so you had to order a "Taxi Clutch" upgrade if you wanted something actually designed to be used. This is probably still true today.

Yea, your old Toyota would be the better car if it has not been beaten.
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#2 Consumer Suggestion

Dora, some factors to consider.

AUTHOR: Steve - (U.S.A.)

Dora,

Check your states lemon law provisions. It sounds like you may qualify with the clutch problem.

GM offers a very good extended warranty called the GMPP and is reasonably priced with low deductibles and covers almost everything. There are like 3 levels of service available. It may be a wise investment, or GM may provide it to you as a remedy to your problem.

Keep in mind that the Cavalier is a "bottom end" vehicle. In plain English, it is a cheap vehicle. With this in mind, a vehicle purchase decision should be made depending on how you plan to use it. I noticed that several of your complaints are of very minor items that are unrelated to the major issue.

If you are doing mostly city driving, a manual transmission is really not a good idea.

I am a mechanic, and also have owned many Chevy vehicles without many problems. There are many variables to consider. You mentioned the clutch master cylinder "busted" twice. then I see you said it was the line. These are two very different problems as they are different parts. If it was the line, that is a minor problem and could be a mfg defect in the line itself, or a bad batch. Chevy does not make these parts.

As far as the seat springs go, are you a large and/or heavy person? If so, the seat may just not be designed for the use you are giving it.

As far as the door locks, this switch is a very minor part and easily changed. Do you have small children that continuously play with the switches?

Now for the taillight sockets. This is very unusual. These are items that rarely fail. Do you pack your trunk full on a regular basis? maybe something you put in your trunk damaged these sockets? Not likely, but possible. Also, are they leaking or wet inside?
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#3 Author of original report

11/1/2006 until 11/15/2006

AUTHOR: Dora - (U.S.A.)

Vehicle was in the shop for 2 weeks -AGAIN

1)Driver side seat- Springs popped thru fabric- AGAIN
2)door locks keep jamming- AGAIN
3)rear tail light socket needed replacing- AGAIN
4)rear seat clips snapped
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#4 Author of original report

They pretend to not know anything!

AUTHOR: Dora - (U.S.A.)

-------- Original Message --------
Subject: Vehicle Complaint/Concerns
Date: 15 Nov 2006 12:14:22 -0500
From: [email protected]
Reply-To: [email protected]
To:


Service Request: 1-425572146
Customer Relationship Specialist: Stafford Dickson

Dear Ms. A----

Thank you for contacting the Chevrolet Customer Assistance Center. We appreciate you taking the time to write us in regards to your 2003 Cavaliers safety.

We deeply apologize for the lengthy delay in responding to your request and urge you to utilize our Chevrolet Customer Assistance Center phone number below.

I have processed the information on your 2003 Cavalier and did not find any open recalls. Recalls are vehicle identification number specific so not all vehicles of a model year are affected.

If you are experiencing a concern with your vehicle, please visit your local Chevrolet dealership. If you are not already working with a dealership, you do have the option to search for your locally preferred dealership of choice by visiting our Web site. To search for a dealer select the "Dealer Locator" option on the tool bar or by simply clicking on the following URL:

gm.com/automotive/vehicle_shopping/dealer_locator/

You may search for your preferred dealer by the dealer name, the city and state or by your zip code. If the dealer is unable to assist you, contact the Chevrolet Customer Assistance Center at the number provided below.

We, at Chevrolet, understand that of all the factors involved in customer satisfaction, quality is of primary concern. We construct our vehicles to meet or exceed all federal safety and crash regulations. The quality and workmanship instilled in our vehicles are what make us a leader in the industry. We also realize the value of customer feedback in our commitment to the continuous improvement of our products and services. You can be assured we will attempt to do everything possible to help you protect your vehicle throughout the entire time you own it.

Chevrolet supports Buckle Up America. We encourage you, your family and your friends to always Buckle Up.

If you should need to contact us in the future, call our Chevrolet Customer Assistance Center at 1-800-462-8782. Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.

For more information regarding the maintenance and care of your vehicle, please visit www.mygmlink.com. This free online service offers vehicle and ownership-related information and tools tailored to your specific Chevrolet.

Again, thank you for contacting Chevrolet.

Sincerely,


The Chevrolet Consumer Support Team




Service Request# 1-425572146

[SR:1-425572146]
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