• Report: #377937

Complaint Review: GNS Inc, Global Nutrition, Slim Seduction, Slim Body Coach

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  • Submitted: Thu, October 02, 2008
  • Updated: Thu, July 09, 2009

  • Reported By:Albuquerque New Mexico
GNS Inc, Global Nutrition, Slim Seduction, Slim Body Coach
6452 Fig Street, Ste A, Arvada, Colorado U.S.A.

GNSGNS Inc, Global Nutrition, Slim Seduction, Slim Body Coach Deceptive Advertising and Ripping off their Custimoers Arvada Colorado

*UPDATE Employee: Company Response

*Consumer Comment: CAVEAT EMPTOR

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Following receiving the great ad about this miracle pill that enabled you to lose weight, I contacted this company. They said in the ad that they were looking for women to be part of a study to lose weight. It also stated that all you had to do was pay for the shipping. When I received my confirmation email about the order it was then that I received the information that I would have 21 days to return the product or I would be charged $49.95 for this "free" trial. They also stated that I would received the product in 7 - 9 days. Considering that I live in New Mexico and they are located in Colorado, I figured that I should receive the product in the minimum of 7 days.

Fifteen days later I still had not received the product so I called the company to tell them that I had not as yet received the product and I wanted to cancel it. They told me that they could not cancel and would have to reship. This was on the 27th of August.

I finally received the product on the 9th of September. In the meantime, even though I had not received the product, the charged my credit card for $49.95 since my 21 day "free" trial period was over.

This is not a "free" trial. A "free" trial is something that you do not have to pay for. This was a trial which I did get prior to being charged.

When I called to complain they basically told me that I was out of luck. That if I would have contacted them by August 27th I would have been able to return the
product but since I did not, no matter that the product is worthless, I am out of luck and out of money.

Please do not use this company as they are most definitely deceptive in their practices and are only following the letter of the law to the extent that they can get away with it. Since the confirmation email states that you will be charged $49.95 after 21 days they can say that you were informed. But the problem is that you are unable to cancel the order at that time and once you received the product you have to pay for return shipping.

I will never purchase anything from GNS again.

Lsw
Albuquerque, New Mexico
U.S.A.

This report was posted on Ripoff Report on 10/02/2008 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/GNS-Inc-Global-Nutrition-Slim-Seduction-Slim-Body-Coach/Arvada-Colorado-80004/GNSGNS-Inc-Global-Nutrition-Slim-Seduction-Slim-Body-Coach-Deceptive-Advertising-and-Ri-377937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Company Response

AUTHOR: Gns - (U.S.A.)

LSW,

We apologize for any inconvenience this may have caused. Please contact us at 1-800-595-4670 and we will gladly address your concerns and resolve this issue.
Sincerely,

Supervisor
GNS
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#2 Consumer Comment

CAVEAT EMPTOR

AUTHOR: Investigator - (U.S.A.)

I just looked over GNS' website and I can see what the consumer is talking about. However, my warning to this consumer and all others is READ BEFORE YOU BUY!! CAVEAT EMPTOR!

If there are any "terms and conditions" tied to their offers, legitimate internet companies are required to post their terms on their website. GNS does this prior to any credit card information needing to be entered, usually towards the bottom of the page.

Within those terms (which are brief and surprisingly easy to read) it tells you that the "21-day trial" is a free trial period--not a free bottle--for the cost of shipping and handling only. It's a "try it before you buy it" type offer for a full-month's supply of "Slim Seduction" that utilizes rear billing. It also states that shipping and transit time are included in the trial period.

No matter how unfair this may seem to a consumer, they place their electronice signature on these terms when they click the "I agree to Terms and Conditions" box and enter their credit card information. That is considered a legal and binding financial agreement. This is why I urge consumers to be smart about their internet orders.

ALSO: Any offer on the internet--or anywhere else for that matter--that boasts "FREE* Offer" should be taken with a large grain of salt. The "asterick" (*) implies that there are terms involved, such as extra charges, a membership, etc. A company would probably go bankrupt if they sent out free product with no way of turning a profit.
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