I ordered this company's "TRIAL" order on 1/23/09, it was delivered to me on 2/4/09. Inside the envelope, I received 2 bottles of the Acai Berry Edge, along with an invoice for the $3.04 Shipping and Handling fee that I agreed to pay. In VERY SMALL PRINT below, there was a notice that the company intended to charge my credit card $82.22 to complete my payment for these two bottles.
I never agreed to pay this amount, I agreed to the trial period.
On Feb 4, 2009, I sent an email to their "Contact US email address... It came back as a bad email address.
I finally found the correct email address on 2/9/09 and sent an email requesting they cancel my order and send me an RA number so I can send their garbage back. I was VERY CLEAR in my email that I wanted someone to reply to me that my request was received. by 2/11/09, NO RESPONSE.
On 2/11/09, I forwarded my original email, with the request again, to verify that my request was received. NO RESPONSE.
On 2/12/09, I forwarded my original email, with the request again, to verify that my request was received. NO RESPONSE.
On 2/13/09, I called the number, after sitting on hold for 43 minutes, I get a human being named Donna, who doesn't have a clue what is going on, other than they have already billed my credit card.
I asked to talk to a Supervisor, she transfers me to some other department, where I wait an additional 30 minutes on hold. I finally reached some woman named Stephanie who tells me the same thing the first idiot tells me. "Until we get our product back, we wont give you your money back". I said, do you people ever read your emails? She said, "I think so". Good lord, but this time I am livid.
Long story short, I get transferred to a Supervisor who is the rudest man I have ever talked to. This jerks name is Robert. He tells me that there is nothing he can do for me until they get their product back. Yes they got my email, no they do not respond in writing, I have to call them. It's my fault that I got charged because I should have called sooner.
PEOPLE: Don't waste your money or your time on this product, it doesn't work and they are all a bunch of idiots who works there.......
Colorado Springs, CO, Colorado