- Report: #422815
Report - Rebuttal - Arbitrate
Complaint Review: GPM Merchandise Direct
GPM Merchandise Directwww.freesnuggie.com Internet U.S.A.
GPM Merchandise Direct Free Snuggie RipOff Canada Internet
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I ordered the Free Snuggie and realized that the supposed $19.99 turned into $86.00.
I immediately cancelled the order through the reply email I received. I also contacted customer service (3 separate times that day). The automated line stated it takes 24 hours to put order in system.
I called this morning at 7:30 and put the order number in and it said that it was not processed. I called at 8:30 and the customer service rep said it was shipped, I was like wait an hour ago it wasn't even processed.
The customer service manager (what a joke!) was horrible, offensive and rude. I notified her that I would contact my credit card company and dispute the charge, she said who cares, then you still have to deal with me! Some women named Barbara.
I contacted the credit card company and the charge is pending, they said they will remove it from my card.
So when the package comes if ever I will gladly toss it in the trash can.
DO NOT DEAL WITH THIS COMPANY they are a FRAUD COMPANY.
Williamstown, New Jersey
This report was posted on Ripoff Report on 02/11/2009 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/GPM-Merchandise-Direct/internet/GPM-Merchandise-Direct-Free-Snuggie-RipOff-Canada-Internet-422815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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