GPM*MERCHANDISE DIRECT Charging my Bank Credit Card after I cancelled the order 2 days after placing the order in the 2nd week of Dec 2008 Wallingford, Connecticut

I called the 2nd week of Dec 2008 and placed an order for 4 of the $19.95 Buxton bags. The total wound up being over $219.00 because the prompts on the phone kept asking me if I wanted to also get this or that. Later that evening I read some not so good reports on these bags. I also realized that the 4 bags would not be to me in time for Christmas and it was much more for them than I had thought. I immediately called the next morning when they were open to cancel the order. I was told it had not been down loaded into their system yet and to try the next day. I called the next day and cancelled the order with customer service.

I just went online 1/16/09 to check my bank account balance and there is a charge of $219.00 from this company. At first I did not know what that charge pending was. I googled the company only to find out it was the same one that I had cancelled the order a month ago from.

Unfortunately my bank will not be able to do anything until the charge goes through and then I will receive these bags that I canceled last month. I am going to have to spend more money shipping them back and hope that I will get my $219.00 back.

This company is rediculous because you do not have an opportunity to speak to a live customer service rep when ordering. I did speak to a live person when I cancelled the order a month ago. Looks like they did not do what I ask them to do and that is cancel my order two days after I placed it on the phone.

Kathi
Waukegan, Illinois
U.S.A.