• Report: #453658

Complaint Review: GPM*SNUGGIE / GPM*MERCHANDISEDIRECT

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  • Submitted: Wed, May 20, 2009
  • Updated: Wed, May 20, 2009

  • Reported By:Atlanta Georgia
GPM*SNUGGIE / GPM*MERCHANDISEDIRECT
PO Box 3179 Wallingford, Connecticut U.S.A.

GPM*SNUGGIE / GPM*MERCHANDISEDIRECT Just like Ripoff Report #409833 AND #416951 AND 83 OTHERS, I was ripped off! This company is very shady! Wallingford Connecticut

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I placed an order online in February 2009 for one of these and the web site had an offer to buy one and get a second one free. I am VERY computer literate but this website was very tricky and misleading. When I reached the end of the ordering process it never showed a subtotal until AFTER you placed your order. My order for one snuggie at $14.95 turned into an order of $97.55!!!!!

The message on their screen states that you must wait 48-72 hours for your order to appear in their system. After I saw the amount of $97.55 I immediately began calling the automated number to cancel my order but it never appeared in their system. I also called and spoke to an individual who assured me that if it still didn't appear in their system after two or three weeks of my attempts to cancel that I should be in the clear. I continued to call and after several weeks, I assumed my order would never reach them. I was wrong!

Several months passed and on May 20 I showed the unauthorized charge to my account in the amount of $97.55! I immediately called my bank, cancelled my debit card and was provided a toll-free number for the merchant 1-800-366-6937. I called the merchant and to my surprise, it was for the order I attempted to place AND CANCEL back in February 2009. THREE MONTHS LATER they charged my account for this unauthorized purchase.

I contacted Customer Service at the toll-free number and they assured me that I placed the order on 5/18/09 to which I assured them I attempted this purchase in February and began calling immediately to cancel and it never appeared in their system until now. I advised the individual this was fraudulent and asked to be refunded. I was told originally that they would refund me $47 in shipping charges and upon my return of the merchandise I would receive credit for the remainder of the charges but I would have to pay the return shipping for the product!!!!!!!!!

After a lengthy dispute with the company, they agreed to refund me the entire amount and I could keep the product that was already in the mail. This incident occurred today and I anxiously await the reimbursement and hope they follow through.

Time will tell!

My advice to anyone who desires to purchase this product, DON'T DO IT!

Julie
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 05/20/2009 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/GPMSNUGGIE-GPMMERCHANDISEDIRECT/Wallingford-Connecticut-06494/GPMSNUGGIE-GPMMERCHANDISEDIRECT-Just-like-Ripoff-Report-409833-AND-416951-AND-83-OTH-453658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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