- Report: #364637
Report - Rebuttal - Arbitrate
Complaint Review: GRACE SALON SPA
GRACE SALON SPA10 RESOLUTE LANE Mt Pleasant, South Carolina U.S.A.
GRACE SALON SPA DO NOT GO! Mt Pleasant South Carolina
*Author of original report: PHOTO
*Author of original report: GRACE SALON SPA ONLY GAVE A REFUND AFTER I CONTACTED AVEDA CORPORTATE
*General Comment: color does not lift color
*Author of original report: grace salon sucks. and shirley doesnt know what the hell she is doing.
*General Comment: just a brief rebuttal
*Consumer Comment: I love Shirley and have never had a bad experience.
*Consumer Comment: Shirley at Grace Salon is AWESOME!
*Author of original report: GOOD LUCK TO ANYONE WHO CHOOSES TO GO TO GRACE SALON SPA
*Author of original report: UPDATE:
*Consumer Comment: Grace Salon is GTG!!
*Author of original report: GRACE SALON MT PLEASANT SOUTH CAROLINA -DO NOT GO!
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HOWEVER, I LATER DECIDED TO LET THEM HANDLE THE COLOR BECAUSE IT WAS GETTING TO BE TOO MUCH OF A JOB FOR ME WITH THE EXTREME LENGTH.I WANTED LIGHT BROWN HAIR.
FROM MY NATURAL DARK BROWN HAIR.
I BROUGHT IN 2 PICS FOR THE STYLIST TO LOOK AT TO KNOW FOR CERTAIN WHAT MY GOAL WAS. FIRST I JUST HAD THEM DO JUST A ROOT TOUCH UP. I COULD NOT TELL ANY CHANGE IN COLOR WHATSOEVER. I REALLY WAS, OBVIOUSLY, NOT IMPRESSED.
AND FOR THIS I PAID OVER $100 DOLLARS FOR.
NOT HAPPY WITH THAT-
I TRIED TO FIX THE ROOT COLOR MYSELF- AND ALTOGETHER GOT THE OVERALL COLOR WRONG, AND WENT TO THEM TO FIX THE WHOLE OF THE COLOR. I MENTIONED "HIGHLIGHTS" ALONG WITH AN OVERALL BASE COLOR LIGHTENING UP. AGAIN, I JUST WANTED IT TO BE A LIGHT BROWN HAIR. WITH MAYBE SOME ADDED HIGHLIGHTS. THINKING THAT THEY WOULD FIRST FIX THE BASE COLOR PROBLEM, THEN MAYBE ADD SOME HIGHLIGHTS ACCORDING TO MY PREFERENCES.
I GOT A HAIRSTYLIST NAMED, "SHIRLEY", AND SHE DID NOTHING BUT 2 PROCESSES OF FOIL HIGHLIGHTS TO ME.
THIS COST ME OVER $200 DOLLARS ALTOGETHER.
MY HAIR LOOKED LIKE A BABY-CHICK. AND SHE SAID WE WERE FINISHED. MY LOOK WAS COMPLETE. AND I TOLD HER THIS IS NOT WHAT I WANTED. AND THAT I THOUGHT I LOOKED LIKE A SKUNK. BECAUSE THE LIGHT PART OF MY HAIR WAS ENTIRELY TOO LIGHT, AND THE DARK REMAINING PART OF MY HAIR WAS ENTIRELY TOO DARK. SO BETWEEN THE 2 CONTRASTS-
I, IN ALL FACT, LOOKED EXACTLY LIKE A SKUNK.
SHE SAID SHE WOULD FIX IT FREE-OF-CHARGE STARTING A WHOLE WEEK OUT FROM THAT VERY DAY.
HOW WONDERFUL I NOW HAVE TO WAIT A WEEK FOR YOUR MISTAKES, THAT YOU CHARGED ME FOR...
HERE I AM LOOKING ABSOLUTELY RIDICULOUS FOR ALMOST THE ENTIRE MONTH OF AUGUST 2008 (FUN SUMMER-TIME, RIGHT?)
ALL THIS TIME WAITING ON HER TO FINALLY JUST DO WHAT I HAVE BEEN ASKING FOR, SHOWING HER IN PICTURES,
AND PAYING DEARLY FOR (OVER $300 DOLLARS-WORTH ALL ALTOGETHER).
BUT, ALSO, THE OVERALL HEALTH OF MY HAIR HAS BEEN IRREPAIRABLY DAMAGED FROM THE DOUBLE-FOIL PROCESS THIS SALON AND "SHIRLEY" PERFORMED ON ME. THIS PROCESS SHOULD HAVE NEVER BEEN DONE IN THE FIRST PLACE TO ME. LET ALONE TWICE.
"SHIRLEY" DID NOT CARE FOR ME AS SHE SHOULD HAVE,
AND VERY REGRETABLY OFFERED HER SERVICES TO ME "FREE-OF-CHARGE" TO FIX THE UTTER MESS SHE HAS MADE OF MY BEAUTIFUL HAIR.
I HONESTLY DO NOT WANT HER HANDS COMING AT ME AT ANY PRICE. I HAVE ABSOLUTELY NO FAITH IN HER WHATSOEVER ANY LONGER. OBVIOUSLY SO. NOR DO I EVEN WANT TO GO TO ANOTHER STYLIST THERE AT THE SAME SALON TO TRY AND FIX THIS. EVEN THOUGH THIS IS WHAT I WAS PROMISED AFTER COMPLAINING TO MANAGEMENT.
I HAVE NO FAITH IN ANYONE AT GRACE SALON SPA ANYMORE.
I WOULD NOT TAKE A DEAD CAT TO GRACE SALON SPA.
MY HAIR IS NOW IN THE HANDS OF AN EXPERT COLORIST WHO I FINALLY HAVE CONFIDENCE IN. THE UTTER MESS THAT GRACE SALON SPA MADE OF MY HAIR IS GOING TO BE FIXED COMPLETELY.
I HOWEVER WILL NEVER HAVE FAITH, TRUST, OR BUSINESS WITH GRACE SALON SPA EVER AGAIN.
I WOULD RECOMMEND TO YOU THAT YOU NEVER VISIT OR THINK OF GRACE SALON SPA IN MT PLEASANT SOUTH CAROLINA.
DO NOT PUT YOUR PRECIOUS, LOVELY HAIR IN THE HANDS OF "SHIRLEY". AT ANY SALON. AND DO NOT PUT YOUR PRECIOUS, LOVELY HAIR IN THE HANDS OF GRACE SALON SPA IN MT PLEASANT SOUTH CAROLINA.
charleston, South Carolina
This report was posted on Ripoff Report on 08/19/2008 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/GRACE-SALON-SPA/Mt-Pleasant-South-Carolina-29464/GRACE-SALON-SPA-DO-NOT-GO-Mt-Pleasant-South-Carolina-364637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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