• Report: #1084471

Complaint Review: GRAND MAYAN VIDA 2013

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  • Submitted: Sat, September 14, 2013
  • Updated: Sat, September 14, 2013

  • Reported By: ADRIANA — California
GRAND MAYAN VIDA 2013
, Select State/Province Mexico

GRAND MAYAN VIDA 2013 MAYAN PALACE RESORT SCAM, STAY AWAY!! RIVIERA MAYA, MEXICO QUINTANA ROO Mexico

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Author of original report: COMPLAINT RESOLVED

*Author of original report: COMPLAINT RESOLVED!!!

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 This is their timeshare scam in detail as of July 2013.  If you attend the timeshare presentation they will take off $300 dollars off your total bill plus discounts on tours and breakfast is included (stay away!!).  First it will never take 90 minutes like they say.  After breakfast they will take you into this cold conference room.  Once there they will tell you this time share does not have any maintenance fees but there is a fee, anywhere from $500 studio to $686 one bedroom every time you are going to use a week.  They will tell you the deposit is nonrefundable but not true YOU HAVE 5 DAYS UNDER MEXICAN LAW to cancel the contract.  Even then there are complaints online of people still trying to cancel the contract while still at the resort and they are given the run around.  In my case, my sales person Begona, never told me I had 5 days to cancel.  My deposit was taken. 

The sales pitch:  sales will tell you that you can rent your weeks with 5 companies they refer on a flyer and the rental of your weeks will provide $1000 net to you so the timeshare pays for itsef.  I called the 2 US based companies, One, Vacation time company, is san diego and since I live here I went to look at the address and its a PO BOX not an office.  What's the problem you ask? well if this company doesn't rent your week or you have a complaint how do you get a hold of this person.  The other company is rated "F" by the better business bureau and its based out of Miami but the rentals are done in Mexico its got a low rating because of complaints.  Sales will also tell you if you don't want your week you can bank it with advantage vida exchange and they will reimburse your maintenance fee. 

Not true, they will only give you cash back if your week passes the validation process which has a lot of variables for approval.  So you will not get your money from advantage either.  If you have a timeshare already, they will tell you how much its worth and work it into the deal.  Afterwards a company called "equity acquisitions" will call you and try to either have you sign the deed over to them or resale the timeshare back to you for what started at $3000 dollars then went down to $1500 dollars.  All these companies are tied in together on this scam.  The companies referred for rental have a one time fee of $300-500 dollars which you will never get back (more money) and the "E acquisitions" will try to sell you back your old timeshare (more money)

I chose to find my own financing and was told I had until 9/9/13 to complete the purchase or I can cancel any time before then.  I was assured of this not only by my sales person Begona, but by many customer service representatatives one of them named Bill from Nuevo Vallarta.  Further more, I was assured if I canceled before 9/9/13 it would not affect my credit report here in the US.  When I called to cancel within the timeframe I was told I will be contacted by the sales office from Cancun directly.  I informed Petra Beck of my intent to cancel because of financial reasons and because I no longer trusted their brand due to all the ommissions and misrepresentations from the sales agent. 

It was in one of her emails that I learned I had 5 days to cancel under Mexican Law, I made her aware I was never told that.  We went back and forth and they refuse to cancel the contract and return my deposit of $6848 dollars inspite of all the untruths told by their sales representative. I am currently disputing the charges with my credit cards.  I have submitted a complaint with PROFECO the mexican consumer agency, a complaint to the Mexican consulate in San Diego, the California attorney general and the federal consumer trade commissions.  I am not the only one so I will add on to the list of misguided US consumers with this Mexican brand of hotels.

I don't understand why they have to resort to all these misrepresentations and scam tactics.  They have beautiful hotels but they don't understand the value of "TRUST" in a brand and good customer service.  Trust is everything in business.  If you want a timeshare go for the well known reputable hotel chains stay away from this one!!!!


This report was posted on Ripoff Report on 09/14/2013 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/GRAND-MAYAN-VIDA-2013/Select-StateProvince/GRAND-MAYAN-VIDA-2013-MAYAN-PALACE-RESORT-SCAM-STAY-AWAY-RIVIERA-MAYA-MEXICO-QUINTANA-1084471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: charlesb12 - ()

I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us.

 

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#2 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: Vtran - ()

My husband and I had exactly the same bad experience at this place. They got to us as soon as we arrived at the airport in Mexico. I will say the Mayan Palace timeshare resorts are beautiful and the "complimentary" breakfast was fabulous! However it quickly went downhill. At the end of the "presentation" after repeatedly declining their offer they sent over what can only be described as the nastiest woman in Mexico! She was actually rude and abusive. When she asked us if our tour guide had done a good sales job we sincerely replied that she had, she was a very nice young woman who was honest and well informed, she then said to us that she had obviously not done the job since we were not purchasing a package with them and that the young woman would probably be fired!! Also I remember the starting price for their package being tens of thousands of dollars but after we declined numerous times the price finally dropped to $1500.00. The true hallmark of a travel scam! Wish we had known before we lost an entire day of our vacation!!!

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#3 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: SBrittany - ()

I just visited the Mayan Palace in Cancun and I regretted so much, at first I was happy because I thought I made a good mayan palace timeshare deal but I didn't, actually I was going to bring my friends from Miami next month for them to see the resort and I am very happy that I'm not going to do it. They told me that they can sell 2 of my weeks a year and I call them and is all lies they told me that I have to do that. I just can't believe I spent 7000.00 in nothing. Do not believe them, they do not care and if you ask them for time to finance with ur bank they say they can't and you won't be able to go back in five yrs. u have to do the deal in the same day and *** us we did it but I will make sure that other people won't make the same mistake than us.

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#4 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: Becker79 - ()

It is the same old story with the Mayan Palace timeshare resorts (owner David Chavez) who does not care about what fraud he perpetrates on timeshare buyers.  The same old adage applies, with regard to rental fees applicable, etc. It is fraud and there is right of rescission in Mexico no matter what program you buy, no matter what the horror show salespeople tell you.  Heve not met one semi-honest one representing the mayan chain yet.

Yes, we got scammed and bought, never again. These are the worst operators in the business.  The name of the programs, Mayan Regency, The Dream, Mayan Palace, Grand Mayan, Bliss, Grupo Luxxe change with regard to what they wish to charge.  The upshot is if you are down the line in their program name game list you lose benefits. The tiger does not change its stripes.  Beware.

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#5 Author of original report

COMPLAINT RESOLVED

AUTHOR: MONKEYBIZZ - ()

I have resolved my complaint with Mayan resorts VC. We have reached a mutual agreement and look forward to going back to the hotels!

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#6 Author of original report

COMPLAINT RESOLVED!!!

AUTHOR: MONKEYBIZZ - ()

 I have resolved my complaint with the Mayan Resorts VIDA group.  Customer service has reached out and we have reached an agreement, I look forward to returning to their hotels!!

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