• Report: #482078

Complaint Review: GRANTEZ and Collegiate Prep Center

  • Submitted: Tue, August 18, 2009
  • Updated: Tue, August 18, 2009

  • Reported By: JoAnne — Lansdale Pennsylvania USA
GRANTEZ and Collegiate Prep Center
EZgrantsite.com, collegiateprepcenter.com Internet United States of America

GRANTEZ and Collegiate Prep Center GrantzEZ charged my credit card without authorization. Collegiate Prep Center never sent me the product described over the phone by representative. David Michel, owner , is stating I made a mistake. Lansdale, Pennsylvania *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

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I was also charged $ 248.70 in unauthorized charges over a two month period from GrantEz. It is a very convoluted story. I subscribed to Collegiate Prep Center (CPC) for a 30 day trial to receive software to research college grants and scholarships for my son. I recieved a package from Grants for Citizens - a disc that gave info for grants for businesses. Thinking this was the product sent by CPC, I called their number and cancelled the subscription. They instructed me to send the disc back to thier distribution center on Jutland Drive in SanDiego, CA. When I received my credit card statement, I was charged $199 from CPC on 6/27 and several charges from GrantEZ ( I thought Grants EZ was Grants for citizens.) After several weeks of trying to settle this mess with CPC, I ended having an all day "discussion" with David Michel, the owner of Collegiate Prep Center and he insisted that I received their package and must have subscribed to both services. He sent me the shipping confirmation and COINCIDENTALLY, the package was sent from their distribution center , University Prep, on Jutland Drive in SanDiego, CA. To make matters worse, he called me at 8:30 PM the same night to again reiterate his frustrations and when I reiterated my frustrations, he hungup on me!! Great business practice skills!!!! I have sent a coplaint to the BBB and my credit card company about CPC and as soon as I find out about the unauthorized charges from GrantEz, I will do the same. All this to try to help my kid get through college a little easier.


<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>  


<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account.  Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. 


According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far.  Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.


If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done.  Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute.  Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.


Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!  Direct them to the hundreds of victims reports that were filed on Rip-off Report.com.  And if you're at the bank, walk them over to their computer and make them go to this site!  If you are on the phone with them, tell them you will wait while they access this site!  Either way, be persistent!  


<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state.  Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. 


And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!  But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. 


Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was.  Be sure to call the Media if necessary so you are telling the truth.


If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away.  In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge.  In rare cases, credit card companies will review disputes, but refuse to reverse the charges.  If this occurs, complain to a manager and let them know you will be filing a report here.  


Remember Don't let them get away with it!   Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>


 And good luck Let us know how you do!


ED Magedson Founder


Author of www.ripoffrevenge.com


Rip-off Report

PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 08/18/2009 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/GRANTEZ-and-Collegiate-Prep-Center/internet/GRANTEZ-and-Collegiate-Prep-Center-GrantzEZ-charged-my-credit-card-without-authorization-482078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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