- Report: #1121686
Report - Rebuttal - Arbitrate
Complaint Review: GREEN DOOR VALET
GREEN DOOR VALET9311 FM 620 N. #100 AUSTIN, Texas USA
GREEN DOOR VALET My problem is that our Apartment Management has made a written agreement with this company to service our complex. Numerous times time I have complained to my Apartment management of our trash not being picked up . I wrote to the company GreenDoor Valet stating the situation. Well I put the trash out again by my door on the evening of 6:pm 2//3/2014 and the following morning trash still inside the trash can. AUSTIN Texas
*Author of original report: Problem Solved
*REBUTTAL Owner of company: Response to submission
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My problem is that our Apartment Management has made a written agreement with this company to service our complex. Numerous times time I have complained to my Apartment management of our trash not being picked up . I wrote to the company Green Door Valet stating the situation. Well I put the trash out again by my door on the evening of 6:pm 2/3/2014 and the following morning trash still inside the trash can. I have had problems a couple of times with this situation.
I can understand holidays off or emergencies but there is lack of communication or notifying customers of problems that occur. I also do not like being charged everytime they don't pick up my trash. I am paying $1.00 a day for trash pickup which is $30 a month tacked on my rent. I feel this company is not professional in their services. I expect if this company is going to be in business to at least notify your customers of any problems and also have backup drivers/trucks to do the job and I specificaly told that to the Green Door Valet Company.
I don't want know problems I just want to be served in the professional manner if I am going to be charged $$$$$$$$$. Its not right or fare to be over charged for little trash you put out. Some tenanats only put out maybe 1 or 2 days worth of trash and yet they are charge $1 a day for the other days you don't have trash. To me that is ripping off people. Something needs to be done to stop this.
This report was posted on Ripoff Report on 02/07/2014 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/GREEN-DOOR-VALET/AUSTIN-Texas-78726/GREEN-DOOR-VALET-My-problem-is-that-our-Apartment-Management-has-made-a-written-agreement-1121686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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