I purchased a Green Dot Money Pak reload card for my prepaid debit card. When I came home I attempt to load the Green Dot Money Pak card onto my prepaid debit card and there was an error message saying that it was an invalid number. I called Green Dot Money Pak the next day and the customer service representative told me the same exact thing about my green dot money pak card. I was told to fax over my receipt and money pak card for their department to investigate. I faxed over my documents on Monday, November 23, 2009 around 9:00 am EST. I called the same afternoon to verify they received the fax. The department confirmed they received the fax. I was told within 2 business days I would receive a call back if they need more information and I would have the money credited back to my account. I called back on Tuesday, November 24 and was told they were still working on the case. I called back on Wednesday, November 25 and was told that the money was going to be put back on my card on Thursday, November 26 (which is Thanksgiving). I repeatedly asked the rep was that possible since tomorrow is Thanksgiving and he told me yes. Thanksgiving come around and there was no deposit or load onto my prepaid card for the money I loaded on the prepaid debit card. I called again on Friday, November 25 and was told that I was going to have a loss management rep call me back before the end of the business day. I received no call. There was no one available over the weekend, so I called Monday, November 30, 2009. I stayed on the phone with the rep this time because I was tired of reps telling me I was going to get a call back and never received one. I finally get a loss management supervisor by the name of Lynne who tells me that it is nothing they can do about the money pak card I purchased because the money was loaded on another card. The card that it was loaded on was not mine. She proceeds to tell me that this has happened in the past with the same card holder which my money has loaded onto. I would have to file a police report and get a subpoena for Greenk Dot to release the name and address of the person who card this loaded onto. There was nothing else they can do. I just pretty much lost my money. I felt they could have got more information from the other cardholder since I have PROOF that I purchased the money pak card. Do not ever use a money pak card online to reload or purchase. If that money pak card is used there is nothing you can do about it.