• Report: #269625

Complaint Review: GREYHOUND

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  • Submitted: Thu, August 23, 2007
  • Updated: Mon, September 03, 2007

  • Reported By:Shannon Alabama
GREYHOUND
PO Box 660362 Dallas, Texas U.S.A.

GREYHOUND BAGGAGE DISAPPEARED BETWEEN DALLAS, Texas AND CLAREMONT, California ripoff Dallas Texas

*Author of original report: UPDATE GREYHOUND BAGGAGE DISAPPEARED BETWEEN DALLAS, Texas AND CLAREMONT, California

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Date = 2007-08-16-06:24:32
Name = SHIRLEY PRICE
Address = xx
City = SHANNON
St = AL
Zip = 35142
Country = United States
Email = xx
Home phone = xx
Work phone =
Company Name = GREYHOUND BIRMINGHAM
Company Contact =
Company Address = 19th Street North
City = Birmingham
State/Prov = AL
Zip2 = 35023
Country = United States
Company phone = 2053220321
Incident = THIS IS ONE OF THE CLAIMS THAT I MADE TO GREYHOUND WITH NO SATISFACTION AS YET.
>>> 07/28/07 02:32PM >>>
Source: Web Customer

Customer Name : Shirley
Email : xx

Date(s) of travel : JULY 14 AND JULY 24

Comments : My vacation was ruined because of the baggage handlers missplacing my baggage between BIRMINGHAM, AL, DALLAS, TX AND CLAREMONT, CA. -

-I observed them throwing baggage in the isleways alongside the buses; DALLAS AND ELPASO WAS THE WORST;
-WALKING AWAY FROM BAGGAGE THAT THEY PULLED OUT FROM UNDER THE BUSES;
- THEY WERE RUDE AND NASTY AS WE ASKED THEM WHY WERE THEY LEAVING OUR BAGGAGE UNATTENDED BECAUSE YOU HAVE TRANSIENTS WALKING AROUND THE BUSES STEALING LUGGAGE THAT DOES NOT BELONG TO THEM;
- THE BUS DRIVERS DID NOT WANT TO LISTEN TO ANYTHING WE HAD TO SAY, ONE NAMED AUSTIN HARRIS;
- I HAVE BEEN WRONGED IN THE PROCESS OF LOOKING FOR MY BAGGAGE WHICH IS STILL MISSING (14 DAYS);
- I HAD TO RETURN TO BIRMINGHAM, AL WITHOUT MY BAGGAGE AND I WOULD LIKE SOME ANSWERS ON WHERE IS MY BAGGAGE AND THE CONTENTS OF THAT BAGGAGE;
- I WENT INTO EACH BAGGAGE CLAIM OFFICE ON MY TRAVEL BACK TO BIRMINGHAM AND THEY TREATED ME LIKE I WAS ASKING THEM SOMETHING WRONG;
- THE BUS DRIVERS HAS A NASTY ATTITUDE, TICKET ASSOCIATES AND BAGGAGE HANDLERS;

THIS IS THE THIRD EMAIL THAT I HAVE SENT TO YOU; AND I HAVE ALSO FILED A TRACER FOR MY BAGGAGE AND I WANT MY MERCHANDISE ESPECIALLY AFTER I HAD TO PAY $90.00 TO HAVE THEM PUT UNDER THE BUS AND THEN TO GET TO MY DESTINATION AND IT IS NOT THERE.

Damage Resulting = One month has gone by and I still do not have my baggage. I HAD OVER $1200 worth of merchandise and personal belongings in my baggage and I want it back. THEY HAVE A TRACK RECORD OF GIVING PEOPLE TICKETS AND $250. I WANT THEM TO CALL THE YOUNG MAN INTO THEIR CORPORATE OFFICE AND ASK HIM WHAT HAPPENED TO MY LUGGAGE IN DALLAS, TX.
Contact me = Y
****************************************************

>>> 07/19/07 05:49PM >>>
Source: Web Customer

Customer Name : SHIRLEY
Email : xx

Date(s) of travel : 14 JULY 2007

Comments : #GLI3041515763 (DG317977)sent from BHM, AL to CLAREMONT, Ca on 14 JUL 2007 (GLI 1409) IS MISSING AT THE CLAREMOJNT, CA STATION AND I NEED YOUR HELP.

I PAID $60.00 FOR THESE BAGS AND IT IS MISSING AND NOBODY CAN SEEM TO TELL ME ANYTHING. THE BUS DRIVER DID EVERYTHING EXCEPT CURSE ME OUT. HE WOULD NOT HELP ME TO LOOK THROUGH THE BAGGAGE.

MY TELEPHONE NUMBER IS x OR x. IN LOS ANGELES AWAITING MY BAGGAGE. PLEASE HELP.

(((ROR removed because of security purposes)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Shirley
Shannon, Alabama
U.S.A.

This report was posted on Ripoff Report on 08/23/2007 12:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/GREYHOUND/Dallas-Texas-75266/GREYHOUND-BAGGAGE-DISAPPEARED-BETWEEN-DALLAS-Texas-AND-CLAREMONT-California-ripoff-Dalla-269625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

UPDATE GREYHOUND BAGGAGE DISAPPEARED BETWEEN DALLAS, Texas AND CLAREMONT, California

AUTHOR: Shirley - (U.S.A.)

THE BAG TOOK A DETOUR TO LAS VEGAS WHEN IT SHOULD HAVE BEEN IN CLAREMONT, CA WITH ME. LAS VEGAS GREYHOUND FOUND IT: 702-384-9568, OR 9561 (GENTLEMANS' NAME IS GERALDO)

I am so upset today, Monday, September 3, 2007. Las Vegas sent my bag I presume on Wednesday, August 29, 2007 after calling me to say that they had located it and were sending it to GREYHOUND-Birmingham, AL. I do not know when it arrived in Birmingham, AL. I called all day Saturday and spoke with a Kevin, he kept telling me that it had not arrived. I tried calling from 5:00 p.m. Saturday 205-252-7190 and 205-322-0321 until Sunday at approximately 1:00 p.m. NO phone answered.

I drove to Birmingham, AL when I went into the terminal and asked Mr. Ross if my bag had arrived, he said lets go take a look. My bag (the missing brown floral one) was there.

I found my belongings in the baggage room LOCK AND ZIPPER HINGE CUT OFF: FIRST, THE BAG WAS CLEARLY LABELED WITH MY NAME, ADDRESS AND PHONE NUMBER ON IT; EVERYTHING WAS FOLDED NEATLY WHEN I PACKED MY BAG; 2 LOCKS WERE ON THE ZIPPERS AND IT WAS LOCKED;
WHEN I PICKED IT UP FROM BIRMINGHAM GREYHOUND STATION; EVERYTHING WAS OUT OF THE PLASTIC BAG I HAD AROUND EVERYTHING; THEY TORE THE BAG OPEN AND HERE IS WHAT I FOUND: SOMEONE HAD CUT THE ZIPPER AND ONE OF THE MASTER LOCKS OFF; SOMEONE HAD REARRANGED ITEMS IN THE BAG; SOMEONE HAD TRIED ON ALL OF MY CLOTHING AND SHOES (7 PAIRS OF BRAND NEW SHOES);

MISSING: THREE CHECKBOOKS MISSING FROM THE BAG; 2 REGIONS BANK CHECKBOOKS; 1 BANK OF AMERICA CHECKBOOK;
(3) CARTONS OF CIGARETTES (1 KOOL FILTER KING 100'S) AND
(2) CARTONS WINSTON 100 FLIPTOP BOXES;
BRIGHTON PURSE MISSING ($WORTH IS $250);
BRIGHTON EYEGLASS CASE W/PRESCRIPTION GLASSES ($500WORTH) EMPTY;

I CAN'T REPLACE THESE THINGS TODAY AT THE PRICE I PAID FOR THEM LAST YEAR. I CAN'T PUT A MONEY VALUE ON THE WAY I FEEL AT THIS MOMENT. I FEEL LIKE I'VE BEEN VICTIMIZED. THIS TRIP COST ME A LOSS OF APPROXIMATELY $1600.
ALL I WANTED WAS MY PERSONAL BELONGING RETURNED TO ME JUST LIKE I PACKED THEM IN THAT LUGGAGE AND WHAT I PUT IN THE LUGGAGE.

WHAT MADE ME ANGRY WAS THE WAY THE AGENT TALKED TO ME: HE DID NOT WANT TO HEAR ABOUT IT, HE HAD NO ANSWER FOR ME ON WHY. HE DEMEANINGLY SAID TO ME "SEE THAT OFFICE OVER THERE, POINTING TO THE CUSTOMER SERVICE OFFICE, TELL THEM HE SAID"!
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